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- Tasks: Manage customer accounts, ensuring satisfaction and value from Forcepoint's services.
- Company: Forcepoint simplifies security for global businesses with a cloud-native platform.
- Benefits: Enjoy a full-time role with opportunities for growth and a diverse workplace.
- Why this job: Join a mission-driven team focused on creating a safer world through innovative security solutions.
- Qualifications: No specific experience required; passion for customer success is key.
- Other info: Forcepoint values diversity and encourages all applicants to apply.
The predicted salary is between 30000 - 42000 £ per year.
Customer Success Account Manager – Nordics
Join to apply for the Customer Success Account Manager – Nordics role at Forcepoint
Customer Success Account Manager – Nordics
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Join to apply for the Customer Success Account Manager – Nordics role at Forcepoint
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Responsibilities
- Manage a diverse portfolio of customer accounts from signature to renewal.
- Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.
- Build and maintain relationships and trust at executive and technical staff levels within customer accounts
- Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts
- Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.
- Conduct regular customer meetings and account reviews.
- Analyze data to improve customer experience and identify expansion opportunities.
- Comply with Success KPI tracking in tools such as Salesforce, Gainsight.
- Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.
- Contract Management and Renewals Negotiations
- Core Competencies:
- Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.
- Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener
- Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.
- Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.
- Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.
- Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.
- Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.
- Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.
- Technical: Ability to learn Forcepoint products and articulate how it solves customer’s business needs
- Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.
Applicants must have the right to work in the location to which you have applied.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Account Manager - Nordics employer: Forcepoint
Contact Detail:
Forcepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager - Nordics
✨Tip Number 1
Familiarise yourself with Forcepoint's products and services. Understanding their cloud-native platform and Zero Trust approach will help you articulate how you can drive customer success and value during interviews.
✨Tip Number 2
Network with current or former employees of Forcepoint on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Success Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your ability to build relationships and drive account expansion, as these are key competencies for this position.
✨Tip Number 4
Stay updated on industry trends related to cybersecurity and customer success management. Being knowledgeable about the latest developments will demonstrate your commitment to the field and your potential to contribute to Forcepoint's mission.
We think you need these skills to ace Customer Success Account Manager - Nordics
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Account Manager. Familiarise yourself with the key competencies mentioned in the job description, such as communication skills and service orientation.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your customer relationship management skills and any experience you have in driving account expansion or managing renewals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and how your background makes you a great fit for Forcepoint. Mention specific examples of how you've helped customers achieve their goals in previous roles.
Showcase Your Technical Skills: Since the role involves understanding technical products, be sure to mention any relevant technical skills or experiences. Highlight your ability to learn new technologies quickly and how you've used them to solve customer problems.
How to prepare for a job interview at Forcepoint
✨Understand the Company and Its Mission
Before your interview, take some time to research Forcepoint and its mission. Understand their focus on simplifying security and the Zero Trust model. This will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Success Skills
As a Customer Success Account Manager, your ability to manage customer relationships is crucial. Prepare examples from your past experiences where you've successfully helped customers achieve their goals or resolved issues effectively. Highlight your communication and problem-solving skills.
✨Prepare for Technical Questions
Since the role involves understanding Forcepoint's products, be ready to discuss how these solutions can address customer needs. Brush up on the technical aspects of their offerings and think about how you would articulate these benefits to clients.
✨Demonstrate Your Analytical Skills
The job requires monitoring customer health scores and creating success plans. Be prepared to discuss how you analyse data to improve customer experience and identify opportunities for account expansion. Use specific metrics or tools you've worked with in the past to illustrate your point.
