3rd Line IT Engineer

3rd Line IT Engineer

Camelford Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Handle escalated technical issues and support activities in a dynamic IT environment.
  • Company: Join Psychiatry UK, the leading provider of digital psychiatry services in the UK.
  • Benefits: Enjoy remote work flexibility, a £1000 home office allowance, and a comprehensive wellbeing package.
  • Why this job: Make a real difference in mental health while collaborating with innovative professionals.
  • Qualifications: Bachelor's degree in IT or related field; experience in 3rd line support preferred.
  • Other info: Inclusive recruitment process with accommodations available for applicants.

The predicted salary is between 28800 - 43200 £ per year.

3rd Line IT Engineer

United Kingdom (Remote)

Reporting to: IT Service Desk Manager

Remuneration: Competitive salary, dependent upon experience- plus £1000 working from home allowance

Contract Type: Permanent/ 40hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Tuesday 22nd July*

About Us:

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you\’ll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

The 3rd Line IT Engineer is responsible for handling escalated technical issues and support activities, Problem management, IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

As our 3rd Line IT Engineer, you will:

  • Handle complex issues escalated from 1st/2nd line, including VIP support for executive users.
  • Lead root cause analysis and implement solutions to prevent recurring issues. Support major incident resolution and advise the Service Desk team on potential risks.
  • Manage OS and application patching, perform daily health checks, and maintain Microsoft backups and security groups.
  • Support and maintain Microsoft 365 applications, Entra security groups, MS Intune, Azure Virtual Desktop, MS Teams, and SharePoint administration.
  • Support Power Apps and Flows.
  • Provide 2nd line cover as needed and participate in a weekend on-call rota.
  • adoption of Microsoft productivity tools and create clear technical documentation for internal use.

To succeed as our 3rd Line IT Engineer, you will be:

A proactive and adaptable team player with excellent communication skills. You’ll demonstrate a customer-focused mindset, able to explain complex issues in simple terms and build trust across all levels of the organisation, including executive stakeholders. Strong problem-solving abilities, attention to detail, and a calm, solution-oriented approach under pressure are essential. You should be comfortable managing competing priorities, taking initiative, and working both independently and collaboratively within a fast-paced support environment.

Essential Qualifications, Skills and Experience:

  • Qualifications: Bachelor\’s degree in Information Technology, Computer Science, or a related field.
  • Experience: Working in a technical support role, with experience in 3rd line support preferred.
  • Skills: Strong problem-solving skills, proficiency in Microsoft technologies (Intune, SharePoint, Teams), and excellent communication abilities.
  • Proven experience in AVD (Azure Virtual Desktop) support and configuration
  • Strong knowledge of Microsoft 365 and Windows environments
  • Hands-on experience with cloud platforms (preferably Azure)
  • Solid background in Problem Management, with a proactive approach to identifying and resolving root causes
  • Familiarity with Atlassian tools, ideally with Atlassian Administration experience
  • Willingness to participate in a shared on-call rota

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

  • Application
  • Profile review
  • Screening conversation
  • Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.

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3rd Line IT Engineer employer: Psychiatry UK

At Psychiatry UK, we pride ourselves on being a leading provider of digital psychiatry services, offering a supportive and flexible work environment for our employees. As a 3rd Line IT Engineer, you'll enjoy a competitive salary, a generous working from home allowance, and access to a comprehensive benefits package that prioritises your wellbeing and professional growth. Join our dynamic team of innovative professionals dedicated to making a meaningful impact in mental health care while enjoying the freedom of remote work across the UK.
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Contact Detail:

Psychiatry UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 3rd Line IT Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure Virtual Desktop. Having hands-on experience or relevant certifications can set you apart from other candidates.

✨Tip Number 2

Demonstrate your problem-solving skills by preparing examples of complex technical issues you've resolved in the past. Be ready to discuss your approach and the impact of your solutions during the interview.

✨Tip Number 3

Showcase your communication skills by practicing how to explain technical concepts in simple terms. This is crucial for building trust with both technical and non-technical stakeholders, especially in a customer-focused role.

✨Tip Number 4

Research Psychiatry UK and their digital psychiatry services. Understanding their mission and values will help you align your answers with their goals and demonstrate your genuine interest in the role.

We think you need these skills to ace 3rd Line IT Engineer

Advanced Problem-Solving Skills
Proficiency in Microsoft 365
Experience with Azure Virtual Desktop (AVD)
Knowledge of Microsoft Intune
SharePoint Administration
Strong Communication Skills
Attention to Detail
Root Cause Analysis
Experience in IT Support (3rd Line Preferred)
Familiarity with Atlassian Tools
Ability to Manage Competing Priorities
Proactive Approach to Problem Management
Experience with Cloud Platforms (preferably Azure)
Customer-Focused Mindset
Ability to Work Independently and Collaboratively

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in 3rd line roles. Emphasise your proficiency with Microsoft technologies and any specific projects that showcase your problem-solving skills.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Psychiatry UK. Mention how your skills align with their needs, particularly your experience with Microsoft 365, Azure Virtual Desktop, and your ability to handle complex technical issues.

Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your proactive approach to problem management and any experience you have with root cause analysis.

Highlight Communication Abilities: Since the role requires excellent communication skills, include instances where you've effectively communicated complex technical information to non-technical stakeholders. This will demonstrate your customer-focused mindset.

How to prepare for a job interview at Psychiatry UK

✨Showcase Your Technical Skills

Be prepared to discuss your experience with Microsoft technologies, especially Intune, SharePoint, and Azure Virtual Desktop. Highlight specific examples of how you've resolved complex technical issues in previous roles.

✨Demonstrate Problem-Solving Abilities

Prepare to share instances where you've successfully identified root causes of problems and implemented effective solutions. This will showcase your proactive approach and strong problem-solving skills.

✨Communicate Clearly and Effectively

Practice explaining complex technical concepts in simple terms. This is crucial for building trust with stakeholders at all levels, including executive users who may not have a technical background.

✨Emphasise Teamwork and Adaptability

As a 3rd Line IT Engineer, you'll need to work collaboratively in a fast-paced environment. Be ready to discuss how you've successfully worked as part of a team and adapted to changing priorities in previous roles.

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