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- Tasks: Support initial enquiries about adoption, guiding potential adopters through the process.
- Company: Kent County Council is dedicated to improving lives and supporting families in the community.
- Benefits: Enjoy a part-time role with flexible hours and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social services.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This is an entry-level position perfect for students or those looking to start a career in social services.
The predicted salary is between 26393 - 27713 £ per year.
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Adoption Initial Enquiries Advisor, Maidstone
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Client:
Kent County Council
Location:
Maidstone, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2cd745bb696e
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Role Responsibility
This is an exciting opportunity to become part of Adoption Partnership South East regional adoption agency and help to make a positive difference for children and families across the south east.
As an Initial Enquiries Advisor, you would provide an efficient, welcoming, friendly, and effective service to customers via the range of communications medium available including telephone and email.
You will liaise with potential adopters and will form a valuable and supportive relationship from the client\’s initial enquiry to the completion of the assessment and receipt of final panel approval. You will provide the entry point to the Adoption Service answering enquiries that include adopting a child from care, stepparent adoptions and adopters who need access to support services.
This is a part-time role, working on Thursday and Friday.
Your Key Responsibilities for this role would include:
– Being part of the front door team delivering a high-quality customer-focused service to prospective and current adopters.
– Giving information and advice by telephone, email or letter, and to record and respond to all initial enquiries received via these methods.
– You will work as part of a small and close-knit team progressing and completing enquiries and be required to update various systems.
To be successful as an Initial Enquires Advisor you will need to have:
– A passion for delivering great service and putting the consumer at the heart of the clients service.
– Youll have a natural ability to explain information clearly and simply using your excellent communication and listening skills.
– You will be a person who can empathise with a customer, understand what they want and work out what to do next and deliver the service they deserve.
– You will have previous experience within a customer service environment and you must love what you do.
– Good computer skills and attention to detail are essential in our fast-paced environment.
– A committed team player, who can work well under pressure, as part of a supportive and friendly team.
About Us:
Adoption Partnership South East is the regional adoption agency delivering adoption services for the London Borough of Bexley, Kent County Council, and Medway Council. Bringing together our expertise, we are committed to achieving the best for all our children across the region. Our agency launched in November 2020.
We are committed to ensuring that children are able to remain in the care of their parents and birth families wherever possible. However, where it is not possible to achieve stability for the child within the birth family, we work to achieve alternative permanent arrangements for the child within a family setting and these include adoption.
The adoption service abides by equal opportunities legislation and the policies of each Partner. The service works positively and respectfully with all service users and partner agencies regardless of race, colour, religion, language, culture, disability, gender, sexual orientation, or age. Every attempt with be made to secure an adoptive family which meets a childs emotional and developmental needs considering their ethnicity, religion, language, culture, gender, and disability considering the need to avoid undue delay.
Requirements:
This post is subject to a Standard Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
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Adoption Initial Enquiries Advisor employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption Initial Enquiries Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Adoption Initial Enquiries Advisor. Understanding the role's requirements will help you tailor your approach during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Network with professionals in the social services sector, especially those who work in adoption or child welfare. Engaging with them can provide valuable insights and potentially lead to referrals that increase your chances of landing the job.
✨Tip Number 3
Research Kent County Council’s values and recent initiatives related to adoption services. Being knowledgeable about the organisation will allow you to align your answers with their mission and show that you are a good fit for their team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This not only shows your enthusiasm for the role but also helps you assess if the position aligns with your career goals and values.
We think you need these skills to ace Adoption Initial Enquiries Advisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Adoption Initial Enquiries Advisor role carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job. Focus on any previous roles in administration or business support, especially those related to social services.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Be sure to mention your passion for supporting adoption processes and working with families.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kent County Council
✨Understand the Role
Make sure you thoroughly read the job description for the Adoption Initial Enquiries Advisor role. Familiarise yourself with the responsibilities and skills required, as this will help you tailor your answers to demonstrate how you fit the position.
✨Show Your Passion for Adoption Services
During the interview, express your genuine interest in adoption services and child welfare. Share any relevant experiences or motivations that led you to apply for this role, as this can set you apart from other candidates.
✨Prepare for Common Questions
Anticipate questions related to your communication skills, problem-solving abilities, and experience in administration or support roles. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the team, the council's approach to adoption, or future developments in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
