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- Tasks: Support the Streetscene team with administrative tasks and customer communication.
- Company: Join Hull City Council, dedicated to improving local services and the environment.
- Benefits: Flexible hours available, with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for service and teamwork.
- Other info: Two positions available: one full-time and one part-time.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Officer – 2 Posts, Hull
Client:
Hull City Council
Location:
Hull, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bf143b72ed01
Job Views:
4
Posted:
08.07.2025
Expiry Date:
22.08.2025
Job Description:
- One 37-hour position
- One 18.5-hour position
Are you passionate about the environment and eager to make a difference for residents and businesses in Hull?
Are you capable of working independently and within a team, with the drive to provide efficient administrative support to the Streetscene team at Hull City Council? Do you enjoy varied work and thrive on challenges?
We offer a fantastic opportunity for a Customer Support Officer to assist the Customer Service Officer and Team Leader in providing comprehensive administrative support to the Streetscene team.
The successful candidate will deliver a range of office-based services supporting Waste Management, Street Cleansing, and Grounds Maintenance services. You will communicate with the public, call centers, and internal and external agencies to ensure effective service delivery, meeting customer promises and service standards of Streetscene.
For an informal discussion about the role, please contact Gemma Greendale, Customer Services Team Leader, at 01482 615 027 or email [emailprotected].
Please ensure your application clearly demonstrates how you meet the essential criteria outlined in the person specification in the job description.
Streetscene – Working for Hull City Council
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CUSTOMER SUPPORT OFFICER - 2 POSTS employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SUPPORT OFFICER - 2 POSTS
✨Tip Number 1
Familiarise yourself with Hull City Council's Streetscene services. Understanding their Waste Management, Street Cleansing, and Grounds Maintenance operations will help you speak confidently about how you can contribute to their goals during any discussions.
✨Tip Number 2
Prepare for potential questions by thinking about scenarios where you've provided excellent customer service or administrative support in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to work both independently and as part of a team.
✨Tip Number 3
Reach out to current or former employees of Hull City Council, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Don’t hesitate to contact Gemma Greendale for an informal chat about the role. This shows initiative and genuine interest, plus it gives you a chance to ask questions that could set you apart from other candidates.
We think you need these skills to ace CUSTOMER SUPPORT OFFICER - 2 POSTS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Support Officer position. Make notes on how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative support. Use specific examples that demonstrate your ability to work independently and as part of a team, particularly in environments similar to Streetscene.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for the environment and your commitment to providing excellent customer service. Address how you meet the essential criteria mentioned in the job description and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Officer.
How to prepare for a job interview at Hull City Council
✨Show Your Passion for the Environment
Since the role is focused on making a difference for residents and businesses in Hull, it's crucial to express your passion for environmental issues. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to sustainability.
✨Highlight Your Administrative Skills
The position requires efficient administrative support, so be prepared to discuss your organisational skills and experience with office-based tasks. Provide examples of how you've successfully managed multiple responsibilities in previous roles.
✨Demonstrate Your Communication Skills
As you'll be communicating with the public and various agencies, showcasing your strong communication skills is essential. Prepare to discuss how you've effectively handled customer inquiries or resolved issues in past positions.
✨Prepare for Teamwork Scenarios
This role involves working both independently and as part of a team. Be ready to share examples of how you've collaborated with others to achieve common goals, as well as instances where you've successfully worked on your own.
