Continuous Improvement Manager – Fluke Service EMEA
Continuous Improvement Manager – Fluke Service EMEA

Continuous Improvement Manager – Fluke Service EMEA

Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead initiatives to enhance operational efficiency and support sales teams in key accounts.
  • Company: Fluke Corporation is a global leader in software and test tools, known for reliability and innovation.
  • Benefits: Enjoy flexible working hours, a competitive salary, and opportunities for personal development.
  • Why this job: Make a real impact by optimising processes and improving customer engagement in a dynamic environment.
  • Qualifications: Experience in continuous improvement and project management; familiarity with CRM systems is a plus.
  • Other info: Join a diverse team committed to growth and innovation in a supportive culture.

The predicted salary is between 28800 - 48000 £ per year.

Join to apply for the Continuous Improvement Manager – Fluke Service EMEA role at Fluke Corporation

Join to apply for the Continuous Improvement Manager – Fluke Service EMEA role at Fluke Corporation

Role Overview: Continuous Improvement Manager – Fluke Service EMEA

Fluke is seeking a proactive, strategic, and solutions-oriented Continuous Improvement Manager to join our EMEA Service Organisation. This role is primarily focused on enhancing the operational efficiency of the Fluke Service EMEA sales team, with a strong emphasis on Tier 1 and Tier 2 key accounts. The position will drive both immediate support and long-term transformation by reducing administrative overhead, increasing customer-facing time, and enabling scalable growth. While the initial focus will be on maintaining service continuity during resourcing gaps, the long-term objective is to lead automation and process optimisation initiatives that empower the sales team to deliver greater value to customers.

Role Overview: Continuous Improvement Manager – Fluke Service EMEA

Fluke is seeking a proactive, strategic, and solutions-oriented Continuous Improvement Manager to join our EMEA Service Organisation. This role is primarily focused on enhancing the operational efficiency of the Fluke Service EMEA sales team, with a strong emphasis on Tier 1 and Tier 2 key accounts. The position will drive both immediate support and long-term transformation by reducing administrative overhead, increasing customer-facing time, and enabling scalable growth. While the initial focus will be on maintaining service continuity during resourcing gaps, the long-term objective is to lead automation and process optimisation initiatives that empower the sales team to deliver greater value to customers.

This role is designed to address immediate resourcing challenges while laying the foundation for long-term transformation in how our sales team operates.

In the short term, the role will provide critical support to maintain service levels for high-priority accounts, ensuring continuity during key personnel absences. In the long term, the Continuous Improvement Manager will lead initiatives to automate, streamline, and optimise administrative processes that currently limit customer-facing time. By reducing the burden of non-revenue-generating tasks, this role will help double the time our sales team spends engaging directly with customers

This is a high-impact role that will directly influence our ability to manage rapid growth, improve service quality, and maintain our leadership in the calibration and metrology services market.

Key Responsibilities

Short-Term (First 6–9 Months):

  • Provide hands-on support to manage specific T1/T2 customer accounts.
  • Ensure continuity of service and maintain high standards of customer engagement.
  • Support the sales team in mitigating risks associated with reduced Key Account Manager capacity.

Long-Term Strategic Initiatives

  • Lead the automation and streamlining of key administrative processes, including:
  • Quarterly Business Reviews (QBRs)
  • Quoting and pricing workflows
  • Legal and compliance coordination
  • Capability validation processes
  • Outsourced supplier management
  • Design and implement a software-based process for validating on-site service capabilities, reducing errors and freeing up sales capacity.
  • Manage the upload and maintenance of fixed price modifiers in the system to reduce invoicing errors and manual processing time.
  • Collaborate cross-functionally with Sales, Legal, Operations, and IT to ensure seamless integration of new processes.
  • Track and report on improvements in customer-facing time and administrative efficiency.
  • Key Objectives & KPIs

    • Double customer-facing time across the sales team.
    • Reduce administrative time spent on quoting, compliance, and supplier management by 50%.
    • Ensure zero critical errors in key account campaigns.
    • Deliver a fully operational on-site capability validation workflow.
    • Achieve measurable improvements in service quality and customer satisfaction.

    Required Skills & Experience

    • Proven experience in continuous improvement, sales operations, or business process optimisation.
    • Strong project management and stakeholder engagement skills.
    • Familiarity with CRM systems, quoting tools, and workflow automation platforms.
    • Analytical mindset with the ability to identify inefficiencies and implement scalable solutions.
    • Excellent communication and change management skills.

    Preferred Qualifications

    • Lean Six Sigma certification or equivalent process improvement training.
    • Experience in a B2B technical services or calibration/metrology environment.
    • Understanding of EMEA sales operations and compliance requirements.

    What We Offer

    • A dynamic, modern, and international environment with state-of-the-art technologies.
    • Career and development prospects.
    • Teamwork, personal responsibility, flexibility.
    • Attractive salary package including a company pension plan, flexible working hours, and annual salary reviews.
    • Opportunity to join a private healthcare scheme.
    • Laptop, mobile phone, and home office setup.

    Fortive Corporation Overview

    Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

    We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

    We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

    At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

    At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

    At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

    Fortive: For you, for us, for growth.

    About Fluke

    Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

    We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

    Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

    We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

    Seniority level

    • Seniority level

      Not Applicable

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Management and Manufacturing

    • Industries

      Appliances, Electrical, and Electronics Manufacturing

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    Continuous Improvement Manager – Fluke Service EMEA employer: Fluke Corporation

    Fluke Corporation is an exceptional employer, offering a dynamic and international work environment that fosters personal responsibility and teamwork. With a strong emphasis on employee growth, the company provides attractive benefits including flexible working hours, a competitive salary package, and opportunities for career development within a culture that values innovation and continuous improvement. Located in the EMEA region, Fluke empowers its employees to make a meaningful impact while enjoying the resources of a Fortune 500 company combined with the spirit of a startup.
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    Contact Detail:

    Fluke Corporation Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Continuous Improvement Manager – Fluke Service EMEA

    ✨Tip Number 1

    Familiarise yourself with Fluke's products and services, especially in the calibration and metrology sectors. Understanding their offerings will help you articulate how your continuous improvement strategies can enhance their operational efficiency.

    ✨Tip Number 2

    Network with current or former employees of Fluke Corporation on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Continuous Improvement Manager role.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've successfully implemented process improvements in previous roles. Highlighting measurable outcomes will demonstrate your ability to drive efficiency and effectiveness, which is crucial for this position.

    ✨Tip Number 4

    Stay updated on industry trends related to sales operations and automation technologies. Being knowledgeable about the latest tools and methodologies will show that you're proactive and ready to lead innovative initiatives at Fluke.

    We think you need these skills to ace Continuous Improvement Manager – Fluke Service EMEA

    Continuous Improvement Methodologies
    Project Management
    Stakeholder Engagement
    CRM Systems Proficiency
    Workflow Automation Tools
    Analytical Skills
    Process Optimisation
    Change Management
    Communication Skills
    Lean Six Sigma Certification
    B2B Sales Operations Knowledge
    Compliance Understanding
    Customer Relationship Management
    Data Analysis

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in continuous improvement, sales operations, and business process optimisation. Use specific examples that demonstrate your ability to enhance operational efficiency.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience with automation and process optimisation.

    Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any past successes in reducing administrative time or improving customer-facing time, as these are key objectives for the role.

    Showcase Relevant Skills: Emphasise your project management and stakeholder engagement skills, as well as your familiarity with CRM systems and workflow automation platforms. These are crucial for the Continuous Improvement Manager position.

    How to prepare for a job interview at Fluke Corporation

    ✨Understand the Role

    Make sure you thoroughly understand the responsibilities of a Continuous Improvement Manager. Familiarise yourself with the key objectives, such as increasing customer-facing time and reducing administrative overhead. This will help you tailor your answers to demonstrate how your skills align with their needs.

    ✨Showcase Your Experience

    Prepare specific examples from your past work that highlight your experience in continuous improvement and process optimisation. Be ready to discuss how you've successfully implemented changes that led to measurable improvements in efficiency or customer satisfaction.

    ✨Demonstrate Analytical Skills

    Since the role requires an analytical mindset, be prepared to discuss how you identify inefficiencies and develop scalable solutions. You might be asked to solve a hypothetical problem during the interview, so practice articulating your thought process clearly.

    ✨Engage with Stakeholders

    The position involves collaboration across various departments. Highlight your project management and stakeholder engagement skills by sharing examples of how you've worked with different teams to achieve common goals. This will show your ability to navigate complex organisational structures.

    Continuous Improvement Manager – Fluke Service EMEA
    Fluke Corporation
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