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- Tasks: Assist guests with requests and ensure a memorable experience at Jumeirah Carlton Tower.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, generous discounts, wellness benefits, and extra holiday for significant birthdays.
- Why this job: Be part of a prestigious brand known for exceptional service and unique guest experiences.
- Qualifications: Strong communication skills and ability to work flexible hours are essential.
- Other info: Located in Knightsbridge, this role offers a vibrant work environment in a luxury setting.
The predicted salary is between 24000 - 42000 £ per year.
Concierge – Concierge – Jumeirah Carlton Tower
United Kingdom
Trending
Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London\’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city\’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Concierge to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To place emphasis on and sell in-house restaurants, facilities and other destinations.
- To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
- To reconfirm guest flights and leave confirmation messages to guest.
- To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
About you:
- Strong communication and interpersonal skills
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- Dry cleaning of uniform or Business attire
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Social events & recognitions programs
- Ongoing training & development
- Wedding/Baby gift
- Eye test and discount for VDU users
- Dental cash back plan
- Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- Jumeirah Discounts –Stays in other Hotels
- Eye Test & Discount for VDU Users
External Transfer Scheme
- Group Pension Plan with enhanced contributions
- Income Protection Scheme
If you think you could be a successful match for this role, please apply today.
Job Info
- Job Identification 9538
- Job Category Rooms
- Posting Date 06/30/2025, 11:32 AM
- Apply Before 07/31/2025, 02:32 PM
- Job Schedule Full time
- Locations CARLTON TOWER JUMEIRAH, London, GB
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Concierge - Concierge - Jumeirah Carlton Tower employer: Dubai Holding
Contact Detail:
Dubai Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the local area, especially Knightsbridge. Knowing the best restaurants, attractions, and transport options will help you stand out as a knowledgeable concierge.
✨Tip Number 2
Network with local businesses and services that could benefit your future guests. Building relationships with restaurant managers or event coordinators can give you an edge in fulfilling guest requests.
✨Tip Number 3
Demonstrate your communication skills by engaging with potential employers on social media. Follow Jumeirah Carlton Tower and interact with their posts to show your enthusiasm for the brand.
✨Tip Number 4
Prepare to discuss your previous experience in hospitality during interviews. Highlight specific examples where you went above and beyond to meet guest needs, showcasing your commitment to exceptional service.
We think you need these skills to ace Concierge - Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Concierge position at Jumeirah Carlton Tower. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service. Emphasise your communication skills and any relevant achievements that demonstrate your ability to meet guest needs.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the Jumeirah brand. Mention specific aspects of the hotel that appeal to you and how your skills align with their values of warm and generous service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a concierge role.
How to prepare for a job interview at Dubai Holding
✨Know the Hotel Inside Out
Before your interview, make sure to research Jumeirah Carlton Tower thoroughly. Familiarise yourself with its amenities, services, and unique features. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Demonstrate Exceptional Communication Skills
As a concierge, strong communication is key. During the interview, practice clear and confident speaking. Be prepared to discuss how you would handle guest requests and complaints, showcasing your interpersonal skills and ability to remain calm under pressure.
✨Showcase Your Local Knowledge
Being well-informed about local attractions and activities is crucial for a concierge. Prepare to discuss popular spots in London and how you would assist guests in making the most of their stay. This will highlight your proactive approach and dedication to guest satisfaction.
✨Emphasise Flexibility and Adaptability
The hospitality industry often requires flexibility in working hours and adapting to various situations. Be ready to share examples from your past experiences where you successfully managed unexpected challenges or changes, demonstrating your ability to thrive in a dynamic environment.
