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- Tasks: Join our team as a Receptionist, booking appointments and greeting patients daily.
- Company: Be part of the Florey Sexual Health Clinic, a compassionate and resourceful NHS service.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact in people's lives while working in a vibrant community setting.
- Qualifications: GCSEs in English and Maths required; customer-facing experience preferred but not essential.
- Other info: Located in Reading, a lively city with great transport links and cultural attractions.
The predicted salary is between 24000 - 36000 £ per year.
The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.
Reception is the first point of contact within our busy and extremely sensitive service and therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
Previous NHS experience is not required, but customer-facing experience is desired.
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
For further details / informal visits contact: Name: Gaynor Davis Job title: Service Manager Email address: gaynor.davis1@royalberkshire.nhs.uk Telephone number: 01183227677
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Receptionist (Florey Sexual Health Clinic) employer: The Royal Berkshire
Contact Detail:
The Royal Berkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Florey Sexual Health Clinic)
✨Tip Number 1
Familiarise yourself with the Florey Sexual Health Clinic's services and values. Understanding their compassionate approach will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role requires excellent interpersonal skills, simulating patient interactions can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network with current or former employees of the clinic. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to demonstrate your adaptability during the interview. Think of examples from your past experiences where you've successfully handled change or worked under pressure, as this is crucial for the dynamic environment at the clinic.
We think you need these skills to ace Receptionist (Florey Sexual Health Clinic)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Receptionist position at the Florey Sexual Health Clinic. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your communication skills and customer service experience. Emphasise your friendly and sympathetic attitude, as well as your ability to work both independently and as part of a team.
Highlight Relevant Experience: In your CV, focus on any customer-facing roles you have held, even if they are not in the NHS. Use specific examples to demonstrate your interpersonal skills and adaptability in a busy environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at The Royal Berkshire
✨Show Your Friendly Side
As a receptionist, you'll be the first point of contact for patients. Make sure to convey your friendly and sympathetic nature during the interview. Share examples of how you've successfully interacted with customers in the past.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Prepare to discuss how you handle difficult conversations or sensitive situations. Practising clear and concise responses will help showcase your interpersonal skills.
✨Highlight Teamwork Experience
Since the role requires working both individually and as part of a team, be ready to provide examples of your teamwork experience. Discuss how you contribute to a positive team environment and adapt to changes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in a busy clinic and how you would handle them, especially regarding appointment bookings and patient interactions.
