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- Tasks: Lead product management for Oracle's CX/CRM solutions in the telecom sector.
- Company: Join Oracle, a global leader in cloud solutions and innovation.
- Benefits: Enjoy competitive salary, flexible work options, and comprehensive health benefits.
- Why this job: Be part of a diverse team driving impactful technology in a dynamic industry.
- Qualifications: 10+ years experience in product management with strong CRM and B2B skills required.
- Other info: Remote work available; inclusive culture celebrating diversity.
The predicted salary is between 36000 - 60000 £ per year.
Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization
Join to apply for the Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization role at Oracle
Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization
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Join to apply for the Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization role at Oracle
What You\’ll Do
his posting is for an Outbound Product Management position for the Oracle Digital Business Experience solution focusing on the CX / CRM / BSS environment within a Telco / Cableco operator.
Job Description
What You\’ll Do
his posting is for an Outbound Product Management position for the Oracle Digital Business Experience solution focusing on the CX / CRM / BSS environment within a Telco / Cableco operator.
The role resides within the Oracle Communications Global Industries Unit (CGIU), which is a leading provider of Business and Operations Support Systems (BSS/OSS), and networking solutions to the communications market. These BSS/OSS solutions support the concept to cash to care process – they address offer design (enterprise product catalog), customer order negotiation / capture (sales, CPQ), order fulfillment (central order management), monetization (charging, billing), and end to end customer care – enabling service providers to rapidly deploy, efficiently deliver and optimally manage, new innovative customer services. The CGIU has a customer base that ranges from market leading global Tier 1 service providers to innovative market disruptors together with an ecosystem of systems integration partners.
As a key member of the outbound product management team for DBE and Siebel CRM, you will:
- Develop, and deliver, compelling GTM content for enablement of sales, consulting, and partners
- Create competitive information, inc. battlecards, SWOTs, etc., for top competitors
- Directly and indirectly support strategic customer engagements with domain knowledge and industry / customer experience
- Generate awareness and thought leadership with industry analysts through briefings / inquiries / reports
- Lead and participate in key industry initiatives – e.g., TMF catalysts, industry showcases, etc.
- Represent Oracle as thought leader at industry events and in key industry standards bodies
- Identify, gather, and synthesize insights gleaned from industry trends, customer, and partner engagements back into product management for roadmap consideration
What You\’ll Bring
- Strong domain experience in CX / CRM, billing / charging, customer order orchestration
- Proficiency working in the B2B domain with expertise in the Lead to Quote process, customer frame contracts, etc.
- Compelling story telling / solution evangelization – esp. to business buyers (e.g., VP enterprise sales, etc.) to quantify and justify the solution business value
- Clear ability to convey sophisticated solutions to customers’ complex business problems – connecting the business, IT, and executive buyers
- Familiarity with contemporary CRM environments (e.g., Salesforce, Amdocs, Siebel CRM, etc.) and call center environments
- Experience working with, and incorporating, cloud, AI / GenAI / Agentic AI, etc., into the broader solution proposition
- 10+ years of professional experience with minimum 5 years’ experience working in a customer facing go to market role
- Proven cross-team collaboration with excellent written and verbal communications skills
What We\’ll Offer You
- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $88,100 – $192,600 per year.
US: Hiring Range in USD from: $115,400 – $251,600 per year. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level – IC5
This role will be working on a regular basis with colleagues around the world. To support this collaboration, knowledge of English is required for this role. Proficiency in French is required for candidates residing in Quebec, otherwise it is considered an asset.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Product Management and Marketing
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Industries
IT Services and IT Consulting
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Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization
✨Tip Number 1
Familiarise yourself with Oracle's Digital Business Experience solution and its relevance in the CX/CRM/BSS environment. Understanding the specific challenges and opportunities within the telecommunications sector will help you articulate your insights during discussions.
✨Tip Number 2
Network with professionals already working in outbound product management or related roles at Oracle. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with competitive analysis and storytelling in a business context. Be ready to share examples of how you've successfully communicated complex solutions to diverse stakeholders, as this is crucial for the role.
✨Tip Number 4
Stay updated on industry trends, particularly around AI and cloud technologies, as they are integral to the role. Being able to discuss recent developments and their implications for Oracle's offerings will demonstrate your proactive approach and industry knowledge.
We think you need these skills to ace Outbound Product Manager for Oracle Communications BSS – CRM / CX / Monetization
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Outbound Product Manager position. Understand the key responsibilities and required skills, especially in CX/CRM and BSS environments.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, particularly in customer-facing roles. Emphasise your expertise in CRM systems and any experience with cloud technologies or AI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your storytelling ability and solution evangelisation skills. Connect your past experiences to the specific requirements of the role, demonstrating how you can add value to Oracle.
Highlight Collaboration Skills: In your application, emphasise your cross-team collaboration experience. Provide examples of how you've successfully worked with different teams to achieve common goals, as this is crucial for the role.
How to prepare for a job interview at Oracle
✨Understand the Product Landscape
Familiarise yourself with Oracle's Digital Business Experience solution and its relevance in the CX/CRM/BSS environment. Be prepared to discuss how these solutions can address customer needs and enhance service delivery.
✨Showcase Your Domain Expertise
Highlight your experience in CX/CRM, billing, and customer order orchestration. Be ready to provide examples of how you've successfully navigated complex business problems in these areas.
✨Prepare for Storytelling
As an Outbound Product Manager, storytelling is key. Practice articulating how Oracle's solutions create business value for customers, especially for business buyers like VPs of enterprise sales.
✨Engage with Industry Trends
Stay updated on current trends in cloud technology, AI, and the telecommunications sector. Be prepared to discuss how these trends can be integrated into Oracle's offerings and how they impact customer engagement.
