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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support across various technologies.
- Company: Join a rapidly expanding Managed Service Provider in Bicester.
- Benefits: Enjoy a salary of £25,000-£30,000, professional training, and career progression.
- Why this job: Perfect for tech enthusiasts eager to solve problems and grow in a supportive team.
- Qualifications: 2+ years in IT support, confident with Microsoft 365 and networking fundamentals.
- Other info: Opportunity for on-site visits and involvement in exciting projects.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about tech and eager to grow your IT career? Do you thrive in a fast-paced environment and love solving problems? If so, this is your chance to join a rapidly expanding Managed Service Provider in Bicester!
Equation Recruitment is recruiting on behalf of an employer looking for a driven and enthusiastic Junior IT Support Engineer to join their growing technical team. This is a fantastic opportunity for someone with a solid foundation in IT support to gain exposure to a wide range of technologies and exciting projects.
What’s on Offer?
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Salary of £25,000–£30,000 (DOE)
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Monday to Friday, office hours
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Access to professional training and certifications
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Genuine career progression opportunities
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Friendly, supportive team environment
The Role As a Junior IT Support Engineer, you will provide 1st and 2nd line technical support to a varied client base. You’ll work across Microsoft 365, networking, backups, VoIP systems, and more. From remote troubleshooting to assisting on-site with new deployments, no two days will be the same.
Day-to-Day Responsibilities:
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Responding to IT support tickets and resolving technical issues
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Supporting Microsoft 365, SharePoint, Outlook, and Teams
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Setting up laptops, desktops, mobile devices, and VoIP phones
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Troubleshooting networking and connectivity issues
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Assisting in project work like system migrations and new site setups
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Documenting your work and maintaining SLA commitments
What You’ll Need:
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2+ years’ experience in an IT support role (MSP background is a bonus!)
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Confident troubleshooting Microsoft 365 and Windows 10/11
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Knowledge of networking fundamentals (DNS, DHCP, VPN)
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A team player who loves learning and problem-solving
Desirable Extras:
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Experience with Intune, Autopilot, Azure
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Familiarity with VoIP systems or broadband provisioning
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Cyber Essentials certification
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A full UK driving licence (helpful for occasional on-site visits)
If you’re ready to take the next step in your IT career and want to be part of a collaborative, forward-thinking team, apply now!
Equation Recruitment is acting as an employment agency on behalf of our client. We interview all shortlisted candidates and support you throughout the entire recruitment process.
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Junior IT Support Engineer employer: Equation Recruitment
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft 365 and networking fundamentals. Being able to discuss your hands-on experience with these tools during an interview will show your genuine interest and readiness for the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical examples. Think of specific instances where you've successfully resolved technical issues, as this will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for continuous learning and professional development. Mention any relevant certifications or training you’re pursuing, as this aligns with the company's offer of access to professional training and shows your commitment to growing within the IT field.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Microsoft 365 and networking. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences that relate to the responsibilities of the Junior IT Support Engineer role.
Showcase Your Technical Skills: In your application, emphasise your technical skills, particularly in troubleshooting Microsoft 365, Windows 10/11, and networking fundamentals. Provide examples of how you've successfully resolved issues in the past.
Highlight Your Teamwork and Learning Attitude: Since the role requires being a team player, mention any collaborative projects or experiences where you learned from others. This will show that you're not only capable but also eager to grow within a supportive environment.
How to prepare for a job interview at Equation Recruitment
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share specific examples of projects or technologies that excite you, as this will demonstrate your genuine interest in the field and align with the company's focus on growth.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot effectively in a fast-paced environment.
✨Familiarise Yourself with Key Technologies
Brush up on Microsoft 365, networking fundamentals, and any other relevant technologies mentioned in the job description. Being able to speak confidently about these topics will show that you're well-prepared and knowledgeable about the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and the types of projects you'll be working on. This not only shows your interest in the position but also helps you assess if the company is the right fit for you.
