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For Companies At a Glance
- Tasks: Engage users in VR worlds, providing support and creating content across social media.
- Company: Join Concentrix, a global leader in innovative customer engagement and support.
- Benefits: Enjoy a competitive salary, perks, and opportunities for personal development.
- Why this job: Be part of a dynamic team, enhance user experiences, and grow your career in VR.
- Qualifications: Fluent in English and Italian, with social media experience and a passion for VR gaming.
- Other info: Work full-time in Belfast, with flexible hours and a supportive environment.
The predicted salary is between 21600 - 32400 £ per year.
Job Description
Job Description
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
- Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
- Hours: 40 hours paid production scheduled between 6am – 7pm, Monday to Sunday.
- Salary: £27019.20 per annum + additional perks and company benefits to help support your unique lifestyle.
- Must be fluent in English and Italian (B2 CEFR level)
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.
Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
- Provide resolutions to general or individual users.
- Help identify opportunities to reduce customer effort.
- Constantly monitoring social media, forum channels and product review platforms.
- Providing engagement activity support.
- Create and promote engaging responses that encourage participation.
- Develop user-generated content.
- Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.
Your qualifications
Concentrix is a great match if you:
- Have professional experience or an in-depth understanding of social media support
- Fluent in English and Italian (B2 CEFR level)
- Have the availability to work 5 days per week, between 6am – 7pm
- Typing speed 55 WPM and accuracy of 95%
- Experience or interest in virtual reality gaming is desirable
Career growth and personal development
This full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Social Media Advisor employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in social media, especially those related to virtual reality. This knowledge will help you engage more effectively with users and demonstrate your passion for the industry during any discussions.
✨Tip Number 2
Practice your communication skills in both English and Italian. Since fluency in both languages is required, being able to switch seamlessly between them will show your capability to connect with a diverse user base.
✨Tip Number 3
Engage with VR communities online. Join forums or social media groups where VR enthusiasts gather. This will not only enhance your understanding of user needs but also provide you with insights that can be valuable in your role.
✨Tip Number 4
Showcase your typing speed and accuracy by practicing regularly. Since the job requires a typing speed of 55 WPM with 95% accuracy, being able to demonstrate this skill can set you apart from other candidates.
We think you need these skills to ace Social Media Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social media support and any familiarity with virtual reality technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social media and virtual reality. Mention your fluency in English and Italian, and provide examples of how you've successfully engaged users or resolved issues in previous roles.
Showcase Your Skills: If you have experience with user-generated content or social media engagement, be sure to include specific examples. Highlight your typing speed and accuracy, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Concentrix
✨Showcase Your Social Media Savvy
Make sure to highlight your experience with social media platforms during the interview. Be prepared to discuss specific examples of how you've engaged users or resolved issues in a social media context.
✨Demonstrate Language Proficiency
Since fluency in English and Italian is crucial, practice speaking both languages before the interview. You might be asked to switch between them, so be ready to showcase your skills comfortably.
✨Familiarise Yourself with VR Technologies
Research the latest trends in virtual reality gaming and technologies. Showing genuine interest and knowledge about VR will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Team Dynamics
As this role involves working in a team-focused environment, think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss how you contribute to a positive team atmosphere.
