Senior Will Writer

Senior Will Writer
Contract: Permanent, Full-Time
Location: Haggerston, London (Hybrid, flexible working)
Salary: £33,600 per annum
Join Farewill – Transforming the Future of Will Writing
At Farewill, now part of the Dignity Funerals Group, we are on a mission to make will-writing simple, accessible, and legally robust. We are now expanding our expert team and looking for an experienced Senior Will Writer who is passionate about delivering exceptional client service while ensuring the highest legal standards.
This role is ideal for someone with a comprehensive background in will writing, estate planning, or legal document drafting who is confident in guiding customers through the process and ensuring that every document is legally sound. If you thrive in a fast-paced, client-focused environment and want to be part of a forward-thinking company that is reshaping the way people plan for the future, we would love to hear from you.
What the day-to-day will look like for you:

Guiding customers through the will-writing process using WillSuite, ensuring they feel supported and informed at every stage.
Drafting and sending at least 25 legally sound wills per week, ensuring they are free from critical errors that could impact the customer, their beneficiaries, or the business.
Handling complex wills and ensuring they are completed within 10 working days of receiving final instructions, escalating any issues where necessary.
Ensuring a smooth and efficient process, closing each case within five working days of the customer confirming they are happy with and understand their will.
Providing prompt and professional support, responding to customer queries by phone or email promptly, and escalating complex issues or complaints as needed.
Working collaboratively within a small, expert team, supporting the wider business where necessary to ensure an excellent customer experience.

We are looking for someone who has:

Proven experience in will writing, estate planning, or legal document drafting, ideally in a fast-paced environment.
Is preferably STEPs qualified or working towards.
A strong understanding of UK wills, probate, and inheritance laws, with the ability to identify potential risks and ensure all wills are legally sound.
Excellent attention to detail, ensuring that all documents meet the highest standards and contain zero critical errors.
Exceptional communication skills, with the ability to explain complex legal concepts in a clear, supportive, and empathetic way.
Strong organisational and time management skills, able to handle multiple cases simultaneously while meeting deadlines.
A proactive, problem-solving approach, with experience in handling and escalating complex cases when necessary.

What we offer:

Annual salary of £33,600.
25 Days Holiday + Bank Holidays.
BUPA Healthcare (Self).
X2 Life Assurance.
Pension Scheme.
Hybrid flexible working.
Access to our internal colleague development schemes.

Why Join Us
We are committed to transforming the way people plan for the future. We believe that writing a will should be a simple, stress-free process, and our team is at the heart of delivering this vision. By joining us, you’ll be part of a progressive, customer-focused company that values innovation, expertise, and empathy.
Join us in making a difference – apply today!
What are the next steps?
To be considered for this role, please submit your application via the‘apply’button, where a member of our Talent Team will review your application.
FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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