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For Companies At a Glance
- Tasks: Assist customers by booking appointments and resolving issues via calls and emails.
- Company: Join the South Bay Center for Counseling, a supportive community-focused organisation.
- Benefits: Enjoy remote work, competitive pay, and potential for long-term employment.
- Why this job: Be part of a friendly team making a difference in people's lives.
- Qualifications: 2-3 years of customer service experience; strong communication skills required.
- Other info: Immediate start available; must be near Shaftesbury for occasional on-site training.
Overview
Join to apply for the Customer Service Advisor role at South Bay Center for Counseling/Community Development. This is a remote-based position with occasional on-site requirements near Shaftesbury. 3-month temporary contract (potential for extension or permanent role). Salary: £13.19 per hour / £24,000 pro-rata. Hours: 35 hours per week, Monday to Friday, 9:00 AM – 5:00 PM (1 hour lunch). Immediate start available. Applicants must be local to the Shaftesbury area.
We are currently recruiting Customer Service Advisors to join our client’s friendly and professional team. This is a fully remote position, but applicants must be based near Shaftesbury due to occasional on-site requirements or training needs.
What Were Looking For
- MUST HAVE 2+ years experience in a fast-paced call centre environment
- 3+ years of customer service experience
- Proficient in data entry and using customer databases
- Comfortable working within a confidential and sensitive environment
- Excellent written and verbal communication skills
- High level of attention to detail and accuracy
- Calm, composed, and professional under pressure
- Polite, empathetic, and solution-focused
- Proactive and self-motivated
- Experience with Salesforce (desirable but not essential)
Key Responsibilities
- Booking appointments and managing schedules
- Accurate data entry and updating customer records
- Responding to inbound calls and emails
- Handling complaints and resolving customer issues
- Escalating any concerns to the appropriate supervisor or team
Why Apply?
- Immediate start available
- Fully remote working
- Competitive hourly rate
- Potential for long-term or permanent employment
Interested? Apply now or reach out to us on 01258 458 695. We’d love to hear from you!
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Customer Service Advisor employer: South Bay Center for Counseling/Community Development
Contact Detail:
South Bay Center for Counseling/Community Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the South Bay Center for Counseling/Community Development's mission will help you align your responses during any interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you handled difficult situations or resolved complaints effectively, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your data entry skills and be ready to talk about any relevant software you've used, especially if you have experience with Salesforce. Highlighting your technical proficiency can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practising how you would respond to common customer queries or complaints. Being calm, composed, and solution-focused in your responses will reflect the qualities they are looking for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2-3 years of customer service experience, especially in a fast-paced call centre environment. Use specific examples to demonstrate your skills in data entry and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and solution-focused approach. Mention your ability to handle complaints and resolve issues, as well as your attention to detail and professionalism under pressure.
Highlight Relevant Skills: In your application, emphasise your proficiency with customer databases and any experience with Salesforce. Also, mention your ability to work in a confidential environment, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Advisor.
How to prepare for a job interview at South Bay Center for Counseling/Community Development
✨Showcase Your Customer Service Experience
Make sure to highlight your 2-3 years of customer service experience during the interview. Be prepared to discuss specific situations where you successfully handled customer inquiries or resolved issues, especially in a fast-paced environment.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Emphasise Attention to Detail
Given the importance of accuracy in data entry and managing customer records, be ready to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and resolve complaints. Think of scenarios where you remained calm and solution-focused, and be ready to explain your thought process and actions taken.
