Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Service Charge Officer, enhancing customer satisfaction for residents.
- Company: Notting Hill Genesis is a leading housing association in London, dedicated to providing affordable homes.
- Benefits: Enjoy flexible working, generous leave, employee discounts, and health cash plans.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Proficiency in Excel, strong communication skills, and experience with service charge compliance are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 33819 - 43132 £ per year.
Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis ? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents?
Notting Hill Genesis are offering a fantastic opportunity to join us as a Service Charge Officer in our Service Charge Operations Team working alongside our P&E, C&S & EMA teams, supporting two service charge business partners.
As a Service Charge Officer, you will support our customers and operational colleagues to provide a high-quality service to our residents that helps us to meet our six priorities as outlined in our customer strategy .
This role is based in the office/on-site for a minimum of 3 days per week.
How you’ll do it
- Support the delivery of a comprehensive service charge management framework.Assist in identifying high risk schemes and support the implementation of action plans to ensure business risks are mitigated and customer centric outcomes delivered.
- Work with the Business Partners to proactively engage with your operational colleagues to ensure service charge priorities are delivered. Be responsive and can do in the face of queries.
- Support the effective delivery of all aspects of the service charge cycle, including meaningful consultation with residents on service charge budgets, robust in-year variance reporting and quality end of year reconciliations/accounts.
- Support the effective resolution of disputes, mediation, or First Tier Tribunal (FTT) processes, providing first class expertise to service charge and operational colleagues.
- Support the compliant delivery of Qualifying Long Term Agreements (QLTAs)
- Assist with spot checks on key schemes to provide Quality Assurance and implement action plans where necessary.
- Support effective systems and data management in relation to service charges, including the processing and dissemination of all documentation related to the service charge cycle.
- Where necessary, manage supplier invoices and purchase orders to ensure costs are coded correctly. Work with the Business Partners to ensure costs not coded correctly to schemes reach their rightful home.
- Work with operational colleagues to develop value for money services, where cost pressures are mitigated for residents and all appropriate costs recouped for the business.
- Work with your service charge colleagues to collectively become a centre of excellence for service charge practice, learning from other providers to continually amend and develop practices for the benefit of the business and residents.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation .
Under two Service Charge Business Partners , you will work alongside other Service Charge Officer peers to work consistently and share best practice. You will be proficient with excel and numbers and be confident with service charge compliance legislation.
You will be as comfortable working with numbers and spreadsheets, as getting out and about with local officers to see how service charges come to life when mapped onto the properties in your region .
A strong communicator, both written and verbal, you will play a key role in motivating and supporting operational staff in breaking down service charge accounts for residents . You will have the talent to explain how service charges work in a clear, accessible, and inclusive manner.
You can break down jargon and complicated processes and communicate these clearly to operational colleagues and residents alike . You seek solutions and proactively identify risks to flag these to stakeholders. Above all else, you take pride in your work and seek to establish a culture of service improvement. As a resident advocate, you see how your work affects residents and the part you play.
- Understanding and experience of working compliantly with varying service charge regimes (fixed and variable).
- Experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.
- Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams.
- Experience of effective analysis of complex data to make business decisions.
- Excellent interpersonal skills.
- Strong IT skills, including advanced Excel.
- Awareness of the RICS service charge residential code and ICAEW tech 03/11 and how to apply them.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London . We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff .
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments .
Step 1: If you are interested, please send your application now!Closing date is midnight 20th July 2025
Step 2: Successful candidates will be invited to interview and to present a presentation
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via recruitmentteam@nhg.org.uk .
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity
- Salary £38,819 to £43,132 per annum for 35 hours per week.
- Frequency Annual
- Job Reference nhg/TP/33905/1552
- Contract Type Permanent
- Location Bruce Kenrick House , United Kingdom
#J-18808-Ljbffr
Service Charge Officer employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Familiarise yourself with the RICS service charge residential code and ICAEW tech 03/11. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Network with current or former employees of Notting Hill Genesis. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service charge disputes or complex data analysis in previous roles. This will showcase your problem-solving skills and ability to communicate effectively with stakeholders.
✨Tip Number 4
Demonstrate your passion for customer service by preparing to share how you've enhanced customer satisfaction in past positions. Highlighting your dedication to residents will resonate well with the values of Notting Hill Genesis.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Service Charge Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in service charge management or related fields. Be specific about your achievements and how they relate to the tasks mentioned in the job description.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application that demonstrate your ability to explain complex information clearly. This could include experiences where you successfully communicated with residents or colleagues.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Notting Hill Genesis directly. Mention why you are interested in working for them and how you can contribute to their mission of enhancing customer satisfaction for residents.
How to prepare for a job interview at Notting Hill Genesis Group
✨Understand the Service Charge Cycle
Make sure you have a solid grasp of the service charge cycle, including budgeting, variance reporting, and reconciliations. Be prepared to discuss how you would handle these processes and any relevant experience you have.
✨Showcase Your Communication Skills
As a Service Charge Officer, you'll need to explain complex concepts clearly. Practice articulating how service charges work in simple terms, as this will demonstrate your ability to communicate effectively with both residents and colleagues.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss examples of how you've identified risks or resolved disputes in previous roles. Highlight your proactive approach to finding solutions and how you can apply this mindset to the challenges faced in service charge management.
✨Familiarise Yourself with Relevant Legislation
Brush up on the RICS service charge residential code and ICAEW tech 03/11. Being knowledgeable about these regulations will show that you understand the compliance aspects of the role and are prepared to uphold them.
