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- Tasks: Join our Concessions team to serve food and drinks at exciting match days.
- Company: Ashton Gate Stadium is a vibrant hub for sports and entertainment in Bristol.
- Benefits: Enjoy flexible casual shifts, a fun work environment, and the thrill of live events.
- Why this job: Be part of an energetic team enhancing the match day experience for fans.
- Qualifications: Must be 18+, with great communication skills and a positive attitude.
- Other info: Shifts are available on weekends and evenings during home fixtures.
Concourse Concessions Operative (casual role)
Join to apply for the Concourse Concessions Operative (casual role) role at Ashton Gate
Concourse Concessions Operative (casual role)
1 month ago Be among the first 25 applicants
Join to apply for the Concourse Concessions Operative (casual role) role at Ashton Gate
We are looking for passionate, reliable and enthusiastic individuals to work within our fantastic Concessions team in the bustling concourse to strengthen the football and rugby match day experience for all of our supporters. The role is offered on a casual basis. Shift will be available for home match day fixtures. You will be working in a fun and fast paced environment giving fast and effective service.
Main Responsibilities
- Welcoming guests, taking orders and serving alcoholic beverages to supporters
- Care about customer satisfaction and deliver the optimal client service experience
- Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment
- Help answer questions and make suggestions regarding food and beverage choices and related items
Shifts
- Must be available to work on weekends and evenings in line with Bristol City Home Fixtures and Bristol Bears Home Fixtures – dates to be confirmed mid June.
- Dependant on the home game, our shifts can be a minimum of 2.5 hours and a maximum of 5 hours, this also depends on the concession you work in.
What You Need To Be Successful
- Committed to working home match day fixtures
- A positive attitude and willingness to learn
- Great communication skills
- Ability to work in a fast paced environment
Requirements
- Age: 18+ (due to alcohol service requirements)
Safeguarding and Equality
We are committed to safeguarding the welfare of children and young people and expects all employees and workers to endorse this commitment.
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Who We Are
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
Please note: Due to the nature of the role, including selling and serving alcohol, we can only accept applications from candidates
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Concourse Concessions Operative (casual role) employer: Ashton Gate
Contact Detail:
Ashton Gate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concourse Concessions Operative (casual role)
✨Tip Number 1
Familiarise yourself with Ashton Gate Stadium and its events. Understanding the atmosphere and the types of matches held can help you connect better with potential customers and show your enthusiasm during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves serving guests and ensuring their satisfaction, being able to demonstrate your ability to handle various customer interactions will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your availability. Since this is a casual role that requires working on weekends and evenings, showing flexibility in your schedule can make you a more attractive candidate.
✨Tip Number 4
Show your passion for sports and entertainment. Expressing genuine interest in football and rugby can resonate well with the hiring team, as they are looking for individuals who will enhance the match day experience for supporters.
We think you need these skills to ace Concourse Concessions Operative (casual role)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Concourse Concessions Operative role. Highlight your relevant experience in customer service and working in fast-paced environments.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise any previous roles in hospitality or customer service, and mention your ability to work under pressure during busy match days.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your commitment to providing excellent customer service and your availability for weekend and evening shifts.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer-facing roles.
How to prepare for a job interview at Ashton Gate
✨Show Your Enthusiasm
Make sure to express your passion for working in a fast-paced environment. The role is all about enhancing the match day experience, so let them know how excited you are to be part of that atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle orders efficiently and maintain a friendly demeanour, as this is crucial for the role.
✨Be Ready for Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Think through your responses beforehand to show you're prepared and capable.
✨Know the Schedule
Familiarise yourself with Bristol City and Bristol Bears' home fixtures. Being aware of the schedule shows your commitment to the role and your willingness to work during those times.
