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- Tasks: Manage police incident responses and resource deployment while ensuring public safety.
- Company: Join Merseyside Police, a top-rated urban force dedicated to community service and improvement.
- Benefits: Enjoy 25 days annual leave, gym access, and hybrid working options.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Operational knowledge of police procedures and excellent communication skills are essential.
- Other info: We encourage applications from diverse backgrounds to build a representative workforce.
The predicted salary is between 26100 - 30700 £ per year.
Response & Resolution
Grade D (£29,109 – £31,296) + Equalisation Allowance 34.38
Permanent
Full Time – Shift Worker
JCC Bridle Road
Merseyside Police
Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.
The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.
We have a strong focus on continuous improvement in the areas were passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
Job Purpose
To take command and control responsibility for incident management and deployment of police resources, being cognisant of threat, harm, risk and vulnerability, to incidents that require the attendance of police resources.
Providing the public who contact Merseyside Police with a risk assessed dispatch service in response to requests for assistance.
Knowledge & Experience
A thorough operational knowledge of policies and procedures in relation to firearms, major and critical incidents to ensure an effective and professional response to such incidents.
Be able to display operational competency in pursuit management to ensure an effective and safe response.
Understand the type of situations that officers deal with, and apply the skills and knowledge to react in accordance with these situations.
The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.
A thorough understanding of the Graded Response Policy to ensure force policy is adhered to.
An excellent operational knowledge of radio communication procedure.
An excellent understanding of the NDMM, HOCR, NSIR and NCRS and force policies and procedures including Business Continuity Planning requirements to ensure incidents are recorded correctly to ensure compliance
To be computer literate with an ability to demonstrate use of force IT systems necessary to perform day to day duties.
Excellent communication skills, notably questioning and listening skills, and the ability to make sound decisions based on threat, harm, risk and vulnerability to gather and disseminate information accurately to ensure an effective response.
Experience of dealing with members of the public, especially being able to reassure victims in an empathetic manner to ensure victims are dealt with professionally and provided with reassurance throughout.
Knowledge of force crime recording system to ensure crimes and incidents are recorded on Niche for appropriate action and tasking.
The post holder is expected to acquire and maintain (with training) an excellent understanding of organisational goals and strategic aims.
A right first time approach is required and the ability to develop as an individual
Post holders will be expected to accurately and quickly assess the needs and expectation of the calls and incidents in order that high levels of customer satisfaction can be achieved and an appropriate police response put in place.
Be aware of Official Secrets Act & Data Protection Act and consequences involved in revealing information to ensure information is used appropriately and lawfully.
The post holder is required to maintain their knowledge of relevant policies and procedures impacting on the role to produce a high-quality service knowledge and experience.
The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.
Please use the below JDQ & Leadership Framework when completing your 1000 word evidence, detailing your suitability for the role.
Please clickherefor the full JDQ
Please clickherefor the Leadership Framework
Benefits
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays pro rataincreasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via theBlue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Our commitment to Diversity, Equality and Inclusion
Building a workforce that represents our communities is important to us.We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.
We particularly welcome applications from women and black & ethnic minority candidates.
To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.
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Dispatch Resolution Officer employer: Merseyside Police
Contact Detail:
Merseyside Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Resolution Officer
✨Tip Number 1
Familiarise yourself with the Graded Response Policy and other relevant procedures. Understanding these policies will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising how to convey information clearly and empathetically can set you apart, as this role requires excellent interaction with the public.
✨Tip Number 3
Gain a solid understanding of the operational knowledge required for incident management. This includes familiarising yourself with radio communication procedures and the use of IT systems relevant to police operations.
✨Tip Number 4
Network with current or former employees of Merseyside Police. They can provide valuable insights into the culture and expectations of the role, which can be beneficial during your application process.
We think you need these skills to ace Dispatch Resolution Officer
Some tips for your application 🫡
Understand the Job Description: Carefully read the job description for the Dispatch Resolution Officer role. Highlight key responsibilities and required skills, ensuring you understand what the company is looking for in a candidate.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your operational knowledge, communication skills, and any relevant experience in incident management or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a suitable candidate for the role. Use specific examples from your past experiences to demonstrate your competencies in handling incidents and working under pressure.
Follow Application Guidelines: Ensure you adhere to the application guidelines provided by Merseyside Police. This includes word limits for your evidence submission and any specific formats they require. Double-check your application for completeness before submitting it through our website.
How to prepare for a job interview at Merseyside Police
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities of a Dispatch Resolution Officer. Familiarise yourself with incident management, police resource deployment, and the relevant policies and procedures. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss how you've effectively communicated in past situations. Use examples that highlight your questioning and listening abilities, especially in high-pressure scenarios where you had to reassure victims or gather critical information.
✨Demonstrate Decision-Making Abilities
Be ready to provide examples of how you've made sound decisions based on threat, harm, risk, and vulnerability. The interviewers will want to see that you can assess situations quickly and accurately, so think of specific instances where your decision-making led to positive outcomes.
✨Emphasise Teamwork and Self-Motivation
This role requires both teamwork and the ability to work independently. Prepare to discuss how you've successfully collaborated with others while also being self-motivated. Highlight experiences where you took initiative and contributed to team goals without needing close supervision.
