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For Companies At a Glance
- Tasks: Manage police incident responses and resource deployment while ensuring public safety.
- Company: Join Merseyside Police, a top-rated urban force dedicated to community service and improvement.
- Benefits: Enjoy 25 days annual leave, gym access, and hybrid working options.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Operational knowledge of police procedures and excellent communication skills are essential.
- Other info: We encourage applications from diverse backgrounds to build a representative workforce.
The predicted salary is between 26100 - 30700 £ per year.
Overview
Merseyside Police is a dynamic, challenging, rewarding place to work. We are the best-performing urban Force as graded by HMICFRS to date, and our strategy is to put the communities of Merseyside first. We have a strong focus on continuous improvement in areas we are passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening Diversity & Inclusion; building trust & confidence through Community Engagement. We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
Role
Dispatch Resolution Officer with Merseyside Police. You will play a vital role in keeping communities safe by dispatching and managing police resources to incidents reported by members of the public via our 999 Contact Resolution Officers. You will work quickly and calmly under pressure, gathering information to enable resolution of issues or to support Police Officers in dealing with incidents, protecting victims and vulnerable people, and making communities safer. You will be part of a team providing an excellent service to the people of Merseyside, answering emergency 999 and non-emergency 101 calls, and making dynamic decisions to determine the most appropriate response to put the community first. You will receive training and skill development to help you perform at your best while working for one of the country’s best performing police forces.
Responsibilities
- Dispatch and manage police resources in response to incidents reported to the 999 network.
- Gather information from callers to enable resolution or appropriate deployment of officers.
- Support victims and vulnerable people and contribute to safer communities.
- Answer emergency 999 calls and non-emergency 101 calls and make dynamic decisions on the most appropriate response.
- Provide excellent service and participate in ongoing training and development.
Details
- Location: JCC Bridle Road, Merseyside.
- Employer: Merseyside Police.
- Contract: Permanent • Full Time – Shift Worker.
- Salary: starts at £29,109 rising to £31,296; includes a 34.38% equalisation allowance (shift allowance) after training.
- Hours: 24/7 operation; full-time shift pattern with evenings, nights, weekends and public holidays. See supporting documents for specific hours.
- Training: 14 weeks of full-time hours (36.5 per week) during training with a mix of classroom duties and live mentoring shifts before moving onto allocated shifts.
Benefits
- 25 days annual leave plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after 5 years\’ service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on salary.
- Access to on-site gyms (HQ and OCC).
- Option to become a member of onsite unions.
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to work scheme.
- Salary sacrifice car scheme (Taskers).
- Hybrid/Agile working (role dependent).
Equality, Diversity & Inclusion
Building a workforce that represents our communities is important to us. We aim to attract and retain people with the best skills and potential, and to attract a diverse range of individuals who might not have considered a career with us before. We particularly welcome applications from women and black & ethnic minority candidates. A dedicated team supports candidates from under-represented groups throughout the application process.
Note: The role operates on a 24/7 basis and requires shift work. The full-time salary and shift arrangements described above are subject to the terms of the role and the supporting documents.
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Dispatch Resolution Officer employer: Merseyside Police
Contact Detail:
Merseyside Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Resolution Officer
✨Tip Number 1
Familiarise yourself with the Graded Response Policy and other relevant procedures. Understanding these policies will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising how to convey information clearly and empathetically can set you apart, as this role requires excellent interaction with the public.
✨Tip Number 3
Gain a solid understanding of the operational knowledge required for incident management. This includes familiarising yourself with radio communication procedures and the use of IT systems relevant to police operations.
✨Tip Number 4
Network with current or former employees of Merseyside Police. They can provide valuable insights into the culture and expectations of the role, which can be beneficial during your application process.
We think you need these skills to ace Dispatch Resolution Officer
Some tips for your application 🫡
Understand the Job Description: Carefully read the job description for the Dispatch Resolution Officer role. Highlight key responsibilities and required skills, ensuring you understand what the company is looking for in a candidate.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your operational knowledge, communication skills, and any relevant experience in incident management or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a suitable candidate for the role. Use specific examples from your past experiences to demonstrate your competencies in handling incidents and working under pressure.
Follow Application Guidelines: Ensure you adhere to the application guidelines provided by Merseyside Police. This includes word limits for your evidence submission and any specific formats they require. Double-check your application for completeness before submitting it through our website.
How to prepare for a job interview at Merseyside Police
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities of a Dispatch Resolution Officer. Familiarise yourself with incident management, police resource deployment, and the relevant policies and procedures. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss how you've effectively communicated in past situations. Use examples that highlight your questioning and listening abilities, especially in high-pressure scenarios where you had to reassure victims or gather critical information.
✨Demonstrate Decision-Making Abilities
Be ready to provide examples of how you've made sound decisions based on threat, harm, risk, and vulnerability. The interviewers will want to see that you can assess situations quickly and accurately, so think of specific instances where your decision-making led to positive outcomes.
✨Emphasise Teamwork and Self-Motivation
This role requires both teamwork and the ability to work independently. Prepare to discuss how you've successfully collaborated with others while also being self-motivated. Highlight experiences where you took initiative and contributed to team goals without needing close supervision.
