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For Companies At a Glance
- Tasks: Keep our hotel sparkling clean and assist guests with their requests.
- Company: Join Four Seasons, a luxury brand known for exceptional service and a supportive culture.
- Benefits: Earn £12.55 per hour, enjoy free meals, and access career development opportunities.
- Why this job: Be part of a dynamic team in a stunning location, creating memorable experiences for guests.
- Qualifications: Previous experience preferred; strong communication and customer service skills are essential.
- Other info: Enjoy themed employee parties and various social events throughout the year.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).
Four Seasons Hotel London at Tower Bridgeislooking for a Public Area Attendantto join our team on a Casual basis.
The Public Area Attendant role:
The Public Area Attendantis responsible for the cleanliness of all public space in the hotel, assumes responsibility for guest requests, and ensures that attention to detail is provided in all areas. This role has direct contact with guests and as such good communication skills are a necessity.
The ideal Public Area Attendant will have:
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At least one year’s experience in a related position is preferred
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Good communications skills with a good command of the English language, both written and spoken
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Excellent customer service skills with the ability to anticipate guest needs and go the extra mile
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
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£12.55 per hour plus service charge allocation based on hours worked
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Excellent training and career development opportunities
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Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
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Opportunities to build a successful career with global potential
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Free uniform dry cleaning available
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Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
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Access to Wagestream– a salary advance benefit
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&many, many more surprises to discover!
We look forward to receiving your application!
All applicants must hold the Right to Work in the UK
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Public Area Attendant - Casual employer: Four Seasons Hotel and Resorts Gruppe
Contact Detail:
Four Seasons Hotel and Resorts Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Attendant - Casual
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. They emphasise genuine connections and exceptional guest experiences, so be prepared to discuss how you can contribute to this ethos during your interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone the extra mile for guests, as this aligns with the expectations for a Public Area Attendant.
✨Tip Number 3
Practice your communication skills. Since the role involves direct contact with guests, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Research the hotel's location and its offerings. Understanding the unique aspects of Four Seasons Hotel London at Tower Bridge will help you demonstrate your enthusiasm for the position and the brand during your discussions.
We think you need these skills to ace Public Area Attendant - Casual
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Public Area Attendant position. Tailor your application to highlight relevant experience and skills that match what Four Seasons is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to meet guest needs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Four Seasons and how your values align with their commitment to exceptional guest experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Public Area Attendant role.
How to prepare for a job interview at Four Seasons Hotel and Resorts Gruppe
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns with Four Seasons' commitment to exceptional guest experiences.
✨Demonstrate Attention to Detail
As a Public Area Attendant, attention to detail is crucial. Be prepared to discuss how you ensure cleanliness and organisation in public spaces. You might even want to mention any systems or checklists you use to maintain high standards.
✨Communicate Effectively
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You could also prepare to answer questions about how you handle guest requests or complaints, showcasing your problem-solving abilities.
✨Emphasise Teamwork
Four Seasons values collaboration among team members. Be ready to share experiences where you've worked effectively within a team, highlighting your ability to support colleagues and contribute to a positive work environment.
