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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a leading provider of Rental Solutions and Powered Access equipment.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a passionate team that values outstanding service and employee growth.
- Qualifications: No specific experience required; just a positive attitude and willingness to learn.
- Other info: Opportunity for career advancement as the company expands.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
The CompanyMy client is proud to be a leading provider of Rental Solutions, Powered Accessequipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution.They have a passion for providing outstanding customer service and plans to significantly grow our business. Genuinely value our employees in the sameway that we value our customers.
They want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.This job description is structured around our employee values; Teamwork, Positivity and Ownership.Job PurposeIn this important role within the Company, you will provide high level administration support and co ordination to the Customer Experience team.You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the needto provide a seamless service to our customers in all areas of the Companys business activity.ResponsibilitiesTeamwork:Work closely with members of the Customer Experience and Sales teams to ensure an efficient and professional service.Support and assist colleagues through sharing of knowledgeWork flexibly, helping with reasonable ad hoc duties as requiredPositivity:Demonstrate the Company Values in everything you doRespect all colleagues and customers, being polite and courteous at all timesDemonstrate a can-do attitude, striving to support colleagues in the best way possibleOwnership:Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email accountSupport colleagues in the Customer Experience and Sales teams to ensure that customerissues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome.Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times.Respond to all phone calls and e-mails effectively and professionally.Ensure all customer contact is recorded on the customers record, and any follow-up actions are completed in a timely manner.Communicate confidently and effectively during dealings with customersConduct quality checks in line with departmental proceduresCarry out the administration duties associated with machine off-hiresEffectively co-ordinate machine breakdown supportLiaise with customers to book LOLER appointmentsCo-ordinate and administer the capital sales processReport any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvementProactively seek new ways of ensuring the highest levels of customer serviceSkills RequiredExcellent time management, administration and organisational skillsA confident communicator with people at any level within an organisationGood written and verbal communication skills with a friendly telephone mannerSelf-motivated with an ability to work autonomously and take responsibilityImpeccable attention to detailAbility to meet deadlinesThe ability to make commercially viable decisionsA flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand.TPBN1_UKTJ
Customer Support Administrator employer: Aibo Recruitment Ltd
Contact Detail:
Aibo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the rental solutions and powered access equipment industry. Understanding the products and services offered will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the company values outstanding customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Research the company's growth plans and recent developments. Being knowledgeable about their ambitions will allow you to ask insightful questions and show that you're invested in their future.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the company values outstanding customer service, make sure to include specific examples from your past experiences that demonstrate your ability to provide excellent support and resolve customer issues effectively.
Highlight Relevant Experience: If you have experience in rental solutions or powered access equipment, be sure to mention it. Even if your background is different, focus on transferable skills that relate to the role, such as communication, problem-solving, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also expresses your enthusiasm for the company and the role. Mention why you want to work for them and how you can contribute to their growth and commitment to customer satisfaction.
How to prepare for a job interview at Aibo Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, values, and what sets them apart in the rental solutions and powered access equipment market. This will show your genuine interest and help you tailor your answers.
✨Demonstrate Your Customer Service Skills
As a Customer Support Administrator, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Practice responding to common scenarios related to customer support, such as dealing with difficult customers or managing multiple inquiries at once.
✨Show Enthusiasm for Growth
The company is looking to grow significantly, so express your enthusiasm for being part of that journey. Discuss how you can contribute to their growth and your willingness to learn and adapt in a fast-paced environment.
