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- Tasks: You'll ensure clients are happy by managing processes and communicating effectively.
- Company: Join a dynamic UK Client Service Team within a leading Operations department.
- Benefits: Enjoy flexible working options and various corporate perks.
- Why this job: This role offers a chance to enhance client satisfaction and develop valuable skills.
- Qualifications: No specific experience required, just a passion for helping others and strong communication skills.
- Other info: This is a fantastic entry-level position for those looking to kickstart their career.
The predicted salary is between 28800 - 48000 £ per year.
Company description:
Lets be unstoppable together!
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Job description:
An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base.
The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and develop an outstanding level of client service.
Main Role Responsibilities
- Delivering and managing excellent client service to maintain high levels of client satisfaction
- Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
- Performing quality control checks to ensure high quality and accuracy of client deliverables
- Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
- Building wider product and industry knowledge to support colleagues and deliver the best possible client service
- Networking and engaging with other CIRCANA teams to build strong client-focused relationships
- Informing and contributing to internal client solution review meetings
Required profile:
Skills & Experience Required
Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.
- Self motivated, confident professional
- A strong team player who has integrity
- Excellent organisation and problem solving skills
- Great communication and relationship building skills
What Working For Circana Can Do For You
Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.
What we offer:
Agile working We offer flexibility to your working week through a mix of office and home working. We give you the options to work where you can best deliver your outcomes on that day, and allow you to manage your time effectively between work and personal activities. Effective agile working requires commitment to the team culture and availability for key in-person meetings when scheduled.
State of the art office We opened our new office in January 2022, with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients in.
Me Days We currently have four days over and above our 25 contracted annual leave days to take time for ourselves, taking our total annual leave to 29 days + Bank Holidays!
Growth You got where you are today by education, determination and plain hard work. Here at Circana, we aim to help you build your skills, explore new interests, and work across different functions, clients and teams.
Feedback To do a great job, you need to know what is expected of you. We pledge to do just that through consistent, timely feedback and coaching to ensure continued growth.
Recognition In addition to cheering on outstanding work on a project, exceptional client service, or performance over and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well as innovation and new ideas.
Challenge Challenge and support are of equal importance, and we strive to deliver the right mix of both through line management, peer to peer relationships and an open-door policy to the leadership team. A career at Circana, as with life, is what you make it so if youre looking for challenge, we can absolutely deliver!
Fun We can promise it will be challenging, rewarding and fun! We aim to work hard and recognise thats only achievable with some play as well, with all ideas welcome.
#LI-KM1
Client Service Executive employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what drives us at StudySmarter will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your experience in achieving high levels of client satisfaction will show that you're a great fit for the Client Service Executive position.
✨Tip Number 3
Brush up on your communication skills. As a CSE, you'll need to communicate effectively across various teams, so practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Research common challenges faced in client service roles and think about how you would address them. Being prepared to discuss these scenarios can set you apart from other candidates.
We think you need these skills to ace Client Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Client Service Executive. Highlight key skills such as process management, planning, and communication in your application.
Tailor Your CV: Customise your CV to reflect your experience in client service roles. Use specific examples that demonstrate your ability to achieve high levels of client satisfaction and your strong organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the requirements and provide examples of how you've successfully managed client relationships in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Circana
✨Understand the Role
Make sure you have a clear understanding of what a Client Service Executive does. Familiarise yourself with the responsibilities, such as process management and client communication, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves proactive communication, be prepared to discuss examples of how you've effectively communicated with clients or team members in the past. Highlight any experiences where your communication led to improved client satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues or improved processes. Be ready to share these examples, as they will showcase your ability to handle challenges and maintain high levels of client satisfaction.
✨Research the Company Culture
Take some time to learn about the company's values and culture. This will help you tailor your responses to align with their expectations and show that you're a good fit for their team.
