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- Tasks: As a Field Engineer, you'll provide on-site and remote IT support to clients.
- Company: Join a growing Managed Service Provider known for its reliable and friendly service.
- Benefits: Enjoy a competitive salary, £4k car allowance, and flexible working options.
- Why this job: Be part of a dynamic team that values your skills and offers 24/7 support.
- Qualifications: Strong service desk experience and a passion for IT are essential.
- Other info: This role is ideal for tech-savvy individuals looking to make an impact.
The predicted salary is between 32000 - 38000 £ per year.
Job Description
Field Engineer£32,000 – £36,000 + £4k car allowanceNorth of England
Are you a proactive and driven IT professional looking to further your Field Engineer career? We’re working with a growing MSP known for its fast, reliable, and personable IT support across the UK, 24/7, 365 days a year.
This role is ideal for someone with a strong service desk background who has already spent at least 1 year in a Field Engineer position. You'll be someone who takes initiative, solves problems independently, and thrives in a hands-on, customer-facing environment.
What your week could look like:
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Day visits to one or multiple customer sites
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Business-as-usual (BAU) service desk support
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Occasional overnight stays depending on site location and project work
Key Responsibilities:
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Carrying out IT and WiFi installations at client sites
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Pre-configuring hardware/software and assisting with implementation of IT, network, and WiFi solutions
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Conducting wireless surveys using modern tools and software
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Providing remote and telephone-based IT support (Microsoft 365, WiFi, connectivity issues, etc.)
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Managing and resolving support tickets efficiently, escalating when necessary
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Keeping documentation and project records up to date
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Collaborating closely with internal teams to ensure excellent client service
Key Requirements:
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At least 1 year of field-based IT support experience
- Full UK Driving License
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Previous experience on a service desk, ideally within an MSP environment
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Strong understanding of Microsoft 365, Azure, and Active Directory
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Experience with Windows Server (DC, DNS, DHCP, GPO)
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Exposure to WiFi technologies such as Cisco, Ruckus (Aruba a bonus)
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CCNA certified or equivalent working knowledge of networking up to CCNA level
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Excellent communication skills and confidence dealing with end users on-site and remotely
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A can-do attitude, a proactive mindset, and the ability to work independently
Desired (but not essential):
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Exposure to telecoms/PBX systems (e.g. Mitel, NEC, Gamma Horizon, 3CX)
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Understanding of connectivity types like ISDN, PSTN, SIP, and analogue voice
- Certifications like MCP, MCSA, or Cisco ICND1 are beneficial but not required.
Field Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used by the MSP. Research their service offerings and understand how they deliver support to clients, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues in a field setting. Highlighting your problem-solving skills and adaptability will demonstrate your capability to thrive in this role.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the company prides itself on delivering personable service, emphasising your ability to communicate effectively with clients will make you a more attractive candidate.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of a Field Engineer. Highlight your relevant experience in both on-site and remote IT support.
Tailor Your CV: Customise your CV to reflect your service desk experience and any technical skills that align with the role. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide excellent customer service. Mention specific examples of how you've successfully handled similar roles in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Technical Skills
As a Field Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with and how you've solved problems in the past. Highlight any relevant certifications or training that showcase your skills.
✨Emphasise Your Customer Service Experience
Since the company prides itself on delivering personable service, it's crucial to highlight your customer service experience. Share examples of how you've effectively communicated with clients and resolved their issues, showcasing your ability to maintain a positive relationship.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think of examples where you had to troubleshoot on-site or remotely, and be ready to explain your thought process and the outcome.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge in the interview. Familiarise yourself with their mission and how they operate. This will help you tailor your responses to align with what they are looking for in a candidate.
