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- Tasks: Assist customers at Crowborough Leisure Centre, providing exceptional service and support.
- Company: Join Freedom Leisure, a not-for-profit trust dedicated to improving community wellbeing through leisure activities.
- Benefits: Enjoy discounts, a pension scheme, funded training, and career progression opportunities.
- Why this job: Make a real difference in your community while enjoying a fun and supportive work environment.
- Qualifications: Experience in customer service is preferred; a friendly and team-oriented attitude is essential.
- Other info: Full training provided; flexible hours on a rota basis.
The predicted salary is between 18844 - 23666 £ per year.
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our team at Crowborough Leisure Centre. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours per week, Monday – Sunday (Rota basis)
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 17th July 2025
Salary: up to £23,555 per annum
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Customer Service Assistant - Full Time - Crowborough Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Full Time - Crowborough Leisure Centre
✨Tip Number 1
Familiarise yourself with the services offered at Crowborough Leisure Centre. Understanding their programmes, such as swimming lessons and walking football, will help you engage with customers effectively and demonstrate your enthusiasm for promoting these activities.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to discuss specific instances where you provided exceptional service will set you apart from other candidates.
✨Tip Number 3
Network with current employees or visit the leisure centre to get a feel for the environment. This can provide you with insights into the team culture and expectations, which you can mention during your interview to show your genuine interest.
✨Tip Number 4
Prepare to discuss your passion for community engagement and how you can contribute to improving the wellbeing of local residents. Highlighting your commitment to making a positive impact will resonate well with the values of Freedom Leisure.
We think you need these skills to ace Customer Service Assistant - Full Time - Crowborough Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for community service and leisure activities. Explain why you want to work at Freedom Leisure and how you can contribute to their mission of improving lives through leisure.
Highlight Relevant Experience: Make sure to include any previous customer service experience, especially in face-to-face environments. Use specific examples to demonstrate your ability to provide exceptional service and handle customer inquiries effectively.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for supporting the local community during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to helping others lead healthier, more active lives.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Customer Service Assistant position.
✨Familiarise Yourself with Freedom Leisure's Offerings
Research the various programmes and services offered by Freedom Leisure. Being knowledgeable about their activities, such as swimming lessons and walking football, will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Teamwork and Communication Skills
Since the role requires a team-oriented approach, be ready to discuss your ability to work collaboratively. Provide examples of how you've successfully communicated and worked with colleagues to achieve common goals in past jobs.
