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- Tasks: Support animal care and manage client interactions in a vibrant veterinary practice.
- Company: Join a welcoming team dedicated to animal welfare and exceptional customer service.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a real difference in pets' lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
- Other info: Work 40 hours a week with flexible shifts and opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Animal Care Assistant & Veterinary Receptionist
Are you a friendly, organised, and proactive individual looking for a rewarding full-time role where you can combine your love for animals with excellent customer service?
We\’re looking for someone special to join us as a Veterinary Practice Support team member – a unique role that blends animal care assistant duties with front-of-house reception responsibilities.
You’ll be part of a supportive and welcoming practice team, working across both client-facing and hands-on animal care duties. No two days are the same, and you’ll be making a genuine difference in the lives of pets and their owners.
What You’ll Be Doing:
- Supporting our clinical team with animal handling, feeding, and monitoring
- Helping maintain a clean, safe, and comfortable environment for our patients
- Greeting clients, answering phones, booking appointments, and managing queries with empathy and efficiency
- Assisting with administrative tasks, prescription requests, and insurance processing
- Providing compassionate support to pet owners during emotional or stressful situations
What We’re Looking For:
- GCSEs at grade C (4) or above in English and Maths
- Previous experience in a customer-facing or reception role
- A calm, caring, and professional manner, especially under pressure
- Excellent communication skills, both verbal and written
- Strong organisational and IT skills, including Microsoft Office
- A genuine interest in the veterinary industry and animal welfare
- Ability to work both independently and as part of a team
You will work 40 hours per week, Monday-Friday with shifts between 8 am – 7 pm, and 1:3 Saturdays 8:30 am – 12:30 pm.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
The Woodley Vet
106 Crockhamwell Road, Woodley, RG5 3JY, United Kingdom
#J-18808-Ljbffr
Animal Care Assistant & Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Animal Care Assistant & Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and animal care practices. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the veterinary field.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners or volunteering at local animal shelters. This hands-on experience will give you real-life examples to discuss during your interview.
✨Tip Number 3
Prepare to showcase your organisational skills by thinking of specific instances where you've successfully managed multiple tasks. This is crucial for a role that combines both animal care and reception duties.
✨Tip Number 4
Research our practice and be ready to discuss why you want to work with us specifically. Showing that you align with our values and mission can set you apart from other candidates.
We think you need these skills to ace Animal Care Assistant & Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in animal care and customer service. Emphasise any previous roles that involved direct interaction with clients or handling animals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your ability to handle stressful situations with empathy. Mention specific skills that align with the job description, such as communication and organisational skills.
Highlight Relevant Qualifications: Clearly state your GCSEs in English and Maths, as well as any additional qualifications related to animal care or customer service. This will demonstrate your suitability for the role.
Showcase Your Soft Skills: In your application, emphasise your calm and caring manner, especially under pressure. Provide examples of how you've successfully managed client queries or supported pet owners in emotional situations.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any relevant experiences you have had with pets or in animal care, as this will demonstrate your commitment to the role and the veterinary industry.
✨Highlight Customer Service Skills
Since the role involves a lot of client interaction, be prepared to discuss your previous customer-facing experience. Provide examples of how you've handled difficult situations with empathy and efficiency, showcasing your ability to remain calm under pressure.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage your time and tasks. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the practice, team dynamics, or opportunities for professional development. This shows your interest in the position and helps you assess if it's the right fit for you.
