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For Companies At a Glance
- Tasks: Lead software implementation projects from start to finish, ensuring customer satisfaction.
- Company: Join Totalmobile, a leader in revolutionising Field Service Management for over 1,000 organisations.
- Benefits: Enjoy a supportive and inclusive work environment with opportunities for personal development.
- Why this job: Make a real impact by optimising field service operations and enhancing customer experiences.
- Qualifications: 3+ years in software implementation, strong technical skills, and excellent communication abilities required.
- Other info: We celebrate diversity and welcome all backgrounds, fostering an inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
At Totalmobile, we’re on a mission to revolutionise Field Service Management. Our software supports over 1,000 organisations and 500,000 workers, helping them deliver exceptional services while achieving a real return on investment. With solutions covering mobile workforce management, scheduling, lone worker protection, and field intelligence, we empower businesses and public sector organisations to operate more efficiently.
We are looking for a Software Implementation Consultant with experience in work/job order scheduling software within the housing sector. If you have a track record of successfully implementing software solutions in social housing, local government, or related industries, we want to hear from you.
The Product
You will be responsible for implementing Connect, our cloud-based work order management solution. Designed to provide end-to-end job management, Connect offers organisations enhanced operational control and visibility, ensuring they can efficiently manage and optimise their field service operations. As a fully integrated solution, it streamlines workflows, improves efficiency, and empowers businesses to deliver exceptional service through a centralised, cloud-based platform.
The Role
In this role, you will oversee the full project lifecycle, from initial consultation and design to configuration, training, and go-live support. You will work closely with customers to tailor our solutions to their specific needs and collaborate with internal teams, including developers, account directors, and project managers, to ensure successful implementation. You will also provide support for pre-sales and after-sales activities and regularly report on project progress to the Managing Consultant.
Skills and Experience
To be successful, you will have at least three years’ experience in a customer-facing software implementation role. You will have expertise in implementing work order scheduling software and a strong understanding of the full project lifecycle, including process analysis, configuration, training, and post-implementation support. Strong technical skills are required so proficiency in MS SQL Server and advanced skills in MS Office (Excel, Word, PowerPoint) are essential.
Excellent communication and interpersonal skills are a must, as you will need to explain technical concepts in business terms to both customers and internal teams. Strong analytical and problem-solving skills, along with the ability to work both independently and as part of a team, will help you thrive in this role. You should also be well-organised, detail-oriented, and able to manage multiple projects effectively.
At Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages of their journey with us.
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Project Sevices Consultant (Connect) employer: Totalmobile Group
Contact Detail:
Totalmobile Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Sevices Consultant (Connect)
✨Tip Number 1
Familiarise yourself with the specific software solutions that Totalmobile offers, particularly Connect. Understanding its features and benefits will allow you to speak confidently about how you can implement it effectively for clients.
✨Tip Number 2
Network with professionals in the housing sector who have experience with work order scheduling software. Engaging in conversations about their challenges and successes can provide valuable insights that you can leverage during interviews.
✨Tip Number 3
Prepare to discuss your previous implementation projects in detail. Be ready to share specific examples of how you managed the project lifecycle, including any challenges you faced and how you overcame them.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical concepts in simple terms. This is crucial as you'll need to bridge the gap between technical teams and customers, ensuring everyone is on the same page.
We think you need these skills to ace Project Sevices Consultant (Connect)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software implementation, particularly in work order scheduling software. Emphasise any relevant projects you've managed in the housing sector or local government.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Totalmobile's mission and how your skills align with their needs. Mention specific experiences where you successfully implemented software solutions and how they benefited the organisation.
Highlight Technical Skills: Clearly outline your technical skills, especially your proficiency in MS SQL Server and MS Office. Provide examples of how you've used these tools in past roles to enhance project outcomes.
Showcase Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Include examples of how you've effectively communicated technical concepts to non-technical stakeholders in previous roles.
How to prepare for a job interview at Totalmobile Group
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Connect, the cloud-based work order management solution. Familiarise yourself with its features and benefits, especially how it enhances operational control and visibility for field service operations.
✨Showcase Your Implementation Experience
Be prepared to discuss your previous experience in implementing work order scheduling software, particularly within the housing sector. Highlight specific projects where you successfully managed the full project lifecycle, from consultation to go-live support.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice explaining technical concepts in simple terms. Think about how you would convey complex ideas to both customers and internal teams, ensuring everyone understands the value of the solutions.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of challenges you've faced during software implementations and how you resolved them. This will showcase your analytical abilities and your capacity to work independently or as part of a team, which is essential for success in this role.
