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- Tasks: Be the first point of contact for clients, handling calls and administrative tasks.
- Company: Join MSI UK, a leader in sexual and reproductive healthcare, empowering clients' choices.
- Benefits: Enjoy flexible hours, free parking, and a fantastic perks package including mental health support.
- Why this job: Make a real impact by helping clients navigate their reproductive journeys in a supportive environment.
- Qualifications: No prior healthcare experience needed; comprehensive training provided for all applicants.
- Other info: We are an equal opportunities employer, welcoming diverse applicants to join our team.
The predicted salary is between 28800 - 43200 £ per year.
Client Care Coordinator
MSI Reproductive Choices is seeking an enthusiastic and compassionate Client Care Coordinator to be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care. You will be the first point of contact for clients, handling a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care.
Location
Manchester
Employment Type
Full-time, 37.5 hours per week, Permanent
Salary & Pay Range
£24,523.79 (base salary). Actual pay will be based on your skills and experience.
Benefits
- Free parking and competitive salary with opportunities for progression.
- Up to 5% employer pension contribution and Blue Light card perks.
- 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Flexible schedule, Birthday Bonus day off, competitive family‑friendly benefits.
- Paid training, opportunities for accredited training agreements, and potential for career progression.
Responsibilities
- Serve as the first point of contact for clients, providing phone and in‑person support.
- Assist clients with administrative duties, including phone consultations, data processing, and reception duties.
- Collaborate with clinical and non‑clinical colleagues to enable informed reproductive choices.
- Ensure seamless client care throughout the client journey.
Qualifications & Experience
- Prior experience in healthcare is desirable but not essential; comprehensive training will be provided.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
If this opportunity excites you, we’d love to hear from you—please apply today.
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Client Care Coordinator employer: MSI Reproductive Choices
Contact Detail:
MSI Reproductive Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator
✨Tip Number 1
Familiarise yourself with MSI UK's mission and values. Understanding their client-focused approach will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any experience you have in customer service or healthcare settings. Even if it's not directly related, demonstrating your ability to handle client interactions with empathy and professionalism can set you apart.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations with clients. Think of examples where you've successfully resolved conflicts or provided support, as this role requires a compassionate and proactive approach.
✨Tip Number 4
Network with current or former employees of MSI UK if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Client Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Care Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in healthcare or client care. Use bullet points for clarity and focus on achievements that demonstrate your ability to support clients effectively.
Write a Strong Cover Letter: Your cover letter should express your passion for client care and your understanding of the importance of reproductive health services. Mention specific examples from your past experiences that showcase your ability to provide compassionate support.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at MSI Reproductive Choices
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Care Coordinator. Be prepared to discuss how your skills and experiences align with the role, especially in handling administrative tasks and client interactions.
✨Show Empathy and Communication Skills
As this role involves supporting clients on sensitive issues, demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you successfully helped someone or resolved a conflict.
✨Familiarise Yourself with MSI UK's Values
Research MSI UK’s mission and values, particularly their commitment to empowering clients and promoting reproductive choices. Be ready to discuss how you can contribute to these values in your role as a Client Care Coordinator.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, training opportunities, and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
