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- Tasks: Join our team as a Settlements Specialist, managing data quality and improving processes daily.
- Company: Good Energy is a forward-thinking company focused on sustainable energy solutions.
- Benefits: Enjoy hybrid working allowances, a bonus scheme, generous holiday, and an ethical pension plan.
- Why this job: Be part of a dynamic team driving positive change in the energy sector while enhancing your skills.
- Qualifications: Experience in customer service or administration, strong analytical skills, and proficiency in Microsoft Office required.
- Other info: Work in a supportive environment with opportunities for personal and professional development.
The predicted salary is between 22500 - 29500 £ per year.
Application Deadline: 15 February 2026
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Wa Lay
Compensation: £25,500 – £29,500 / year
Description
We’re looking for a Settlements Specialist to work closely with our Account Health, Home and Small Business Ops teams to support and drive Good Energy’s industry settlement position, both for Gas and Electricity – Import and Export.
You’ll join an exciting team who will work closely with our Metering Operations colleagues to manage our supplier and shipper operational obligations, including managing day-to-day exceptions and investigating issues with data quality. You’ll build rapport and work closely with our key third parties by supporting ongoing process improvement, automation, and better ways of working.
As Settlements Specialist, you’re at the heart of our industry operations, supporting Good Energy’s performance across customer billing, industry compliance and data quality. You’ll gain hands‑on experience with the processes and industry obligations that shape our regulatory performance and customer outcomes.
This makes the role a strong internal stepping stone for future careers in metering, regulatory operations, data analysis, project delivery, leadership, or anywhere in Good Energy where a deep understanding of our operational portfolio is valuable.
Responsibilities
- Managing and enhancing existing processes relating to the customer read journey and ensuring that Good Energy’s Settlement Run performance for both NHH and HH sites across both Import and Export portfolios, is improved and maintained within industry target levels for electricity and gas.
- Provide exceptional Settlements support, helping to identify trends and potential issues that will impact the settlement performances and providing guidance on how to address these.
- Liaising with 3rd parties and regulators to ensure compliance with key industry principles and effective working practices with our data collectors, data aggregators, meter read agents and MEMs.
- Proactively contacting our customers to obtain readings, using both email and outbound dialing, where we have been unable to obtain accurate meter reads, and understanding the importance of this data.
- Supporting during external and internal audits relating to Settlements processes and performance.
- Supporting squad knowledge and capability by continuing to share and develop the knowledge of Settlements and operational exceptions that can impact good settlement performance. Also providing support for future industry changes such as Market Wide Half Hourly and new propositions.
- Working through data received from 3rd parties to update our systems, helping to ensure that our customers receive accurate bills based on their usage.
What you\’ll need to succeed
As a Settlements Specialist, you’ll have a passion for our purpose, the ability to adapt to new situations every day and the drive to succeed both personally and when supporting our customers.
You’ll be proactive and inquisitive, keen to work autonomously through worklists whilst being able to collaborate and contribute in a team environment.
You’ll have a keen eye for detail and a desire to actively work to improve processes and help build on our business\’ knowledge and awareness of settlement, for the benefit of the business and our customers.
Essentials
- You are a quick learner, with a desire to build on your existing knowledge and experience to learn key industry processes in greater detail.
- You are analytical and inquisitive with a natural desire and ability to solve complex problems.
- You are a team player with strong collaboration skills, able to work with leaders, specialists, and data analysts to achieve outcomes.
- You have exceptional verbal and written communication skills.
- You are a quick learner who enjoys sharing their knowledge.
Desirables
- You have previous energy experience from jobs / roles either within or outside of Good Energy
- You have a strong process improvement mindset and a track record of getting results by driving change. This includes an interest in technology and finding tools and solutions to do things better and faster.
It’s a brilliant opportunity for someone who enjoys learning, variety and collaborating to solve complex problems. The skills you gain here build a strong foundation for career progression into specialist, analytical, project‑based or leadership roles across the wider business.
Hybrid working explained: When and where you’ll be in the office
Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office once a month / once a quarter, based on location.
We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.
The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
Great allowances for hybrid working:
🏡 £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
For our full list of benefits please contact us.
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Settlements Specialist employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Settlements Specialist
✨Tip Number 1
Familiarise yourself with the energy sector, particularly settlements and compliance. Understanding industry regulations and processes will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've solved complex problems in previous roles. Be ready to discuss these during any interviews or informal chats.
✨Tip Number 3
Network with professionals in the energy sector, especially those involved in settlements. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your proficiency with CRM systems and Microsoft Excel by discussing specific projects where you've used these tools effectively. This will highlight your technical skills relevant to the role.
We think you need these skills to ace Settlements Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused roles and administration. Emphasise your proficiency with CRM systems and the Microsoft Office suite, particularly Excel, as these are essential for the Settlements Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've improved processes or solved complex problems in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Communication Skills: Since exceptional verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members. This could include instances where you successfully resolved issues or collaborated on projects.
Showcase Analytical Abilities: In your application, illustrate your analytical mindset by discussing any relevant experiences where you identified trends or issues impacting performance. Highlight your inquisitive nature and how it has led to successful outcomes in past roles.
How to prepare for a job interview at Good Energy Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Settlements Specialist. Familiarise yourself with key terms like RF/R3 performance and gas shipper portfolios, as well as the importance of data quality in settlements.
✨Showcase Your Analytical Skills
Prepare to discuss examples from your past experiences where you've solved complex problems or improved processes. Highlight your analytical mindset and how it can benefit the team at Good Energy.
✨Demonstrate Communication Skills
Since the role involves liaising with third parties and customers, be ready to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely.
✨Emphasise Team Collaboration
Good Energy values teamwork, so be prepared to discuss how you've successfully collaborated with others in previous roles. Share specific instances where your contributions helped achieve team goals.
