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- Tasks: Join our team as a Settlements Specialist, managing data quality and improving processes daily.
- Company: Good Energy is a forward-thinking company focused on sustainable energy solutions.
- Benefits: Enjoy hybrid working allowances, a bonus scheme, generous holiday, and an ethical pension plan.
- Why this job: Be part of a dynamic team driving positive change in the energy sector while enhancing your skills.
- Qualifications: Experience in customer service or administration, strong analytical skills, and proficiency in Microsoft Office required.
- Other info: Work in a supportive environment with opportunities for personal and professional development.
The predicted salary is between 22500 - 29500 £ per year.
Settlements Specialist
Application Deadline: 27 July 2025
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Wa Lay
Compensation: £25,500 – £29,500 / year
Description
No day will be the same – here are some of the highlights
- Improve RF/R3 performance: Enhance processes for electricity customer reads, aiming to meet industry targets.
- Manage Gas Shipper Portfolio: Develop daily management of gas settlement and improve data quality.
- Provide Settlements Support: Identify trends and issues impacting settlement performance, offering guidance.
- Ensure Industry Compliance: Liaise with third parties and regulators for adherence to principles and practices.
- Obtain Customer Readings: Proactively contact customers via email and calls for accurate meter data.
- Support Audits: Assist with internal and external audits related to Settlements.
- Enhance Team Knowledge: Share expertise on Settlements and operational exceptions.
- Update Systems & Billing: Process third-party data to ensure accurate customer billing
What you\’ll need to succeed
- Proven experience in a customer-focused or administration role.
- Proficient in utilising CRM systems
- Knowledge of the Microsoft Office suite of products, including Microsoft excel.
- You are a quick learner, with a desire to build on your existing knowledge.
- You are analytical and inquisitive with a natural desire and ability to solve complex problems.
- You are a team player with strong collaboration skills.
- You have exceptional verbal and written communication skills.
- Proven background in energy operations or settlements.
- Demonstrated ability to improve processes and deliver results, with an interest in leveraging technology for efficiency.
Benefits you can rely on
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
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Settlements Specialist employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Settlements Specialist
✨Tip Number 1
Familiarise yourself with the energy sector, particularly settlements and compliance. Understanding industry regulations and processes will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've solved complex problems in previous roles. Be ready to discuss these during any interviews or informal chats.
✨Tip Number 3
Network with professionals in the energy sector, especially those involved in settlements. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your proficiency with CRM systems and Microsoft Excel by discussing specific projects where you've used these tools effectively. This will highlight your technical skills relevant to the role.
We think you need these skills to ace Settlements Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused roles and administration. Emphasise your proficiency with CRM systems and the Microsoft Office suite, particularly Excel, as these are essential for the Settlements Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've improved processes or solved complex problems in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Communication Skills: Since exceptional verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members. This could include instances where you successfully resolved issues or collaborated on projects.
Showcase Analytical Abilities: In your application, illustrate your analytical mindset by discussing any relevant experiences where you identified trends or issues impacting performance. Highlight your inquisitive nature and how it has led to successful outcomes in past roles.
How to prepare for a job interview at Good Energy Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Settlements Specialist. Familiarise yourself with key terms like RF/R3 performance and gas shipper portfolios, as well as the importance of data quality in settlements.
✨Showcase Your Analytical Skills
Prepare to discuss examples from your past experiences where you've solved complex problems or improved processes. Highlight your analytical mindset and how it can benefit the team at Good Energy.
✨Demonstrate Communication Skills
Since the role involves liaising with third parties and customers, be ready to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely.
✨Emphasise Team Collaboration
Good Energy values teamwork, so be prepared to discuss how you've successfully collaborated with others in previous roles. Share specific instances where your contributions helped achieve team goals.
