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- Tasks: Manage and grow mid-market accounts while building strong relationships with key stakeholders.
- Company: Bloomreach is revolutionising customer connections through AI-driven personalisation for over 1,400 global brands.
- Benefits: Enjoy flexible working hours, remote options, and a $1,500 annual education budget.
- Why this job: Join a culture of freedom and trust, focusing on results and personal development.
- Qualifications: 5+ years in account management or similar roles, with strong communication and negotiation skills.
- Other info: Participate in volunteering activities with 5 paid days off to give back.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Strategic Account Manager -Growth (UK) role at Bloomreach
Join to apply for the Strategic Account Manager -Growth (UK) role at Bloomreach
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We\’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We\’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we\’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn\’t only autonomous…it\’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth.
Key Responsibilities:
- Manage and Strengthen Accounts: Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention.
- Engage Senior Stakeholders: Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value.
- Contract Negotiation & Renewal: Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives.
- Identify Growth Opportunities: Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth.
- Collaboration with Internal Teams: Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services.
- Client Strategy Development: Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies.
- Monitor Account Health and Metrics: Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction.
You have the following experience and qualities:
- Professional — experience in account management or a similar role, working with senior stakeholders and executives
- Personal — motivation, independence, and fluency in English
Professional Experience
- 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
- Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
- Martech | Adtech | Search knowledge is a plus
- Subject matter expert in understanding the complex needs of IT and Marketing buyers – and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
- Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
- Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required
More things you\’ll like about Bloomreach:
Culture:
- A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work virtual-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what\’s ahead.
- We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
- We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
- Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
- The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
- Subscription to Calm – sleep and meditation app.*
- We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
- Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
- Everyone gets to participate in the company\’s success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
- We reward & celebrate work anniversaries — Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn\’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Sales and Business Development
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Industries
Software Development, Advertising Services, and IT Services and IT Consulting
Referrals increase your chances of interviewing at Bloomreach by 2x
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Strategic Account Manager -Growth (UK) employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager -Growth (UK)
✨Tip Number 1
Familiarise yourself with Bloomreach's products and services, especially their AI-driven solutions. Understanding how these tools enhance customer journeys will help you engage effectively with potential clients and demonstrate your value during discussions.
✨Tip Number 2
Network with current or former employees of Bloomreach on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Strategic Account Manager role, which can be invaluable during your interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlight your experience in engaging senior stakeholders and driving account growth, as these are key responsibilities for the role.
✨Tip Number 4
Stay updated on industry trends related to digital marketing and personalisation. Being knowledgeable about the latest developments will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Strategic Account Manager -Growth (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with mid-market accounts. Emphasise your ability to engage with senior stakeholders and your success in contract negotiation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Bloomreach and the Strategic Account Manager role. Discuss how your background aligns with their focus on personalisation and driving growth through strategic solutions.
Showcase Your Achievements: Use specific examples to demonstrate your past successes in account management. Highlight instances where you identified growth opportunities or successfully negotiated contracts that benefited both parties.
Research Bloomreach: Familiarise yourself with Bloomreach's products and values. Understanding their approach to personalisation and customer engagement will help you articulate how you can contribute to their goals during the application process.
How to prepare for a job interview at Bloomreach
✨Understand Bloomreach's Vision
Before your interview, take the time to research Bloomreach and its mission to revolutionise customer connections through AI. Familiarise yourself with their products and how they personalise the customer journey, as this will help you align your answers with their goals.
✨Showcase Your Account Management Experience
Be prepared to discuss your previous experience in account management, particularly with mid-market accounts. Highlight specific examples where you've successfully managed relationships, identified growth opportunities, and negotiated contracts to demonstrate your fit for the role.
✨Engage with Strategic Questions
During the interview, ask insightful questions about Bloomreach's approach to client engagement and account strategy. This shows your interest in the role and helps you understand how you can contribute to their success in managing and growing accounts.
✨Demonstrate Your Communication Skills
As a Strategic Account Manager, strong communication is key. Use the interview to showcase your ability to articulate complex ideas clearly and effectively. Practice discussing how you've communicated value to clients in the past, especially in terms of ROI and business impact.
