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- Tasks: Join our busy Service Desk to provide 1st line support and troubleshoot tech issues.
- Company: Be part of a global Managed Service operation, working with cutting-edge technologies.
- Benefits: Enjoy industry training, career development opportunities, and flexible shift patterns.
- Why this job: Gain hands-on experience with Microsoft 365, Azure, and more while developing your tech skills.
- Qualifications: Strong problem-solving skills and interpersonal abilities are essential; tech support experience is a plus.
- Other info: Complete two Microsoft certifications during probation for further career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Our client is recruiting for a 1st line support engineer to join the team on their busy Service Desk, reporting to the Service Desk Manager. The desk handles all aspects of running a global Managed Service operation for multiple clients and will expose the successful candidate to a range of technologies, including:
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Microsoft Azure (Azure AD, Backup, SQL, SaaS, Dynamics)
- Linux, VMware/Hyper-V, Veeam
They seek candidates with good technical problem-solving skills who are eager to progress their careers using the latest hardware and software, with access to industry training.
Operational hours are between 8am and 6pm, with a rotating shift pattern of 8am–5pm or 9am–6pm. Candidates will participate in a 24×7 On-Call rota due to the clients\’ operation in both Public and Private Cloud environments, and may be required to visit data centres post-probation.
Part of the probation involves completing and passing two Microsoft certifications, with further training available after probation for career development.
Candidate Requirements
Candidates should have strong interpersonal skills for effective team work and customer communication. The role involves troubleshooting via remote tools and phone, requiring clear thinking under pressure. Experience in troubleshooting, vendor management, and client liaison is preferred.
Potential candidates may possess skills such as:
- Knowledge of ticketing systems
- PC hardware troubleshooting
- Remote Management Tools
- Understanding of Microsoft 365 and Azure
- Networking concepts and equipment
- Experience in technical support teams
Post-onboarding, the candidate will:
- Collaborate with the technical team to improve service offerings
- Manage monitoring tools and report requirements
- Maintain SLA compliance for issues and requests
- Deliver solutions in Cloud environments
- Support and develop customer environments
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Service Desk Analyst employer: iRecruit Partners Ltd
Contact Detail:
iRecruit Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft 365 and Azure. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating common technical issues you might encounter on a service desk. This will help you articulate your thought process clearly when troubleshooting during the interview.
✨Tip Number 3
Brush up on your interpersonal skills, as effective communication is key in this role. Consider role-playing scenarios with friends or family to enhance your ability to explain technical concepts to non-technical users.
✨Tip Number 4
Be prepared to discuss your experience with ticketing systems and remote management tools. Highlight any specific examples where you've successfully resolved issues or improved processes in previous roles.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Microsoft 365 and Azure. Include specific examples of troubleshooting and problem-solving skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and eagerness to learn. Mention your familiarity with ticketing systems and remote management tools, and express your enthusiasm for the opportunity to work in a global Managed Service operation.
Highlight Certifications: If you have any relevant certifications, such as those from Microsoft, be sure to mention them prominently. If you are currently pursuing certifications, include that information to demonstrate your commitment to professional development.
Prepare for Technical Questions: Anticipate potential technical questions related to troubleshooting and cloud environments. Be ready to discuss your approach to problem-solving and how you would handle specific scenarios that may arise on the Service Desk.
How to prepare for a job interview at iRecruit Partners Ltd
✨Brush Up on Technical Knowledge
Make sure you're familiar with the technologies mentioned in the job description, such as Microsoft 365, Azure, and Linux. Being able to discuss these confidently will show your technical prowess and eagerness to learn.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues under pressure. This role requires clear thinking, so showcasing your problem-solving abilities will be crucial.
✨Showcase Interpersonal Skills
Since the role involves customer communication, be ready to discuss how you effectively work within a team and handle client interactions. Good interpersonal skills can set you apart from other candidates.
✨Understand the Role's Requirements
Familiarise yourself with the operational hours and on-call rota. Showing that you understand the commitment required for this position will demonstrate your seriousness about the role.
