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- Tasks: Lead the store team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Mejuri, a trailblazing fine jewelry brand empowering women to invest in themselves.
- Benefits: Enjoy comprehensive health benefits, generous discounts, and support for personal growth.
- Why this job: Be part of a dynamic team that values creativity, inclusivity, and customer obsession.
- Qualifications: Experience in high-volume retail and strong people skills are essential.
- Other info: Flexible hours required, including evenings and weekends; a passion for jewelry is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
The Role:
The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.
Customer Experience:
- Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
- Expertly executes and coaches others to execute our Selling Programs.
- A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
- Assist the team with implementing various customer-centric campaigns and maintaining relationships
Operations:
- Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
- Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
- Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
- Ensure physical store maintenance is upheld 10/10.
What you\’ll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability – identify potential challenges and develop action plans
- Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
- Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.
Benefits at Mejuri:
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount!
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Mejuri Values:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
#LI-Onsite
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They\’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member\’s dedication to embracing and embodying these Values daily. This isn\’t merely a duty; it\’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence
CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions
EMPOWERED OWNERS | Treat the company like your own and take initiative
FIND A WAY| Seek simple, creative solutions, and act fast
DRIVE RESULTS| Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over personal Ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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Demographic Survey for Mejuri
At Mejuri, it is our mission to cultivate and celebrate inclusivity across all levels of our organization & throughout our candidate experience process, as well as represent the communities we serve. To stay true to creating a process that is reflective of your needs, we are gathering demographic data and kindly request your voluntary participation. We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. You will also have the option to select \”Prefer not to answer\” for each question. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. Your participation will help to drive meaningful change within our company, our culture, and our brand. Our intention is to use this data to inform Mejuri’s Diversity, Equity and Inclusion strategy and roadmap, by identifying areas of priority and importance when it comes to attracting a diverse and represented workforce.
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Floor Lead (Full-time) employer: Mejuri
Contact Detail:
Mejuri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Full-time)
✨Tip Number 1
Familiarise yourself with Mejuri's brand values and mission. Understanding their commitment to empowering women and redefining luxury will help you align your responses during the interview, showcasing how you embody these values.
✨Tip Number 2
Prepare examples from your previous retail experience that demonstrate your ability to provide exceptional customer service and lead a team. Highlight specific situations where you exceeded customer expectations or improved team performance.
✨Tip Number 3
Research Mejuri's latest product launches and community initiatives. Being knowledgeable about their offerings and recent campaigns will show your genuine interest in the brand and your readiness to engage with customers effectively.
✨Tip Number 4
Think about how you can contribute to Mejuri's operational excellence. Be ready to discuss ideas for improving store processes or enhancing customer experiences, as this will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Floor Lead (Full-time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Lead position at Mejuri. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in retail and leadership. Emphasise your customer service skills and any previous roles where you coached or developed a team, as these are crucial for the Floor Lead role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Mejuri's mission and values. Share specific examples of how you've demonstrated customer obsession and teamwork in past roles, and explain why you want to be part of their team.
Showcase Your Values: In your application, make sure to express how your personal values align with Mejuri's core values. Highlight instances where you've raised the bar, found creative solutions, or driven results in your previous positions.
How to prepare for a job interview at Mejuri
✨Understand Mejuri's Values
Before your interview, take some time to familiarise yourself with Mejuri's core values. They are not just words; they guide the company's culture and decision-making. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Customer Service Skills
As a Floor Lead, exceptional customer service is key. Prepare to share specific examples of how you've gone above and beyond for customers in past positions. Highlight your ability to build relationships and create memorable experiences, as this will resonate well with Mejuri's customer-obsessed approach.
✨Demonstrate Leadership Qualities
The role requires strong leadership skills, so be ready to discuss your experience in coaching and developing teams. Share instances where you've motivated others or improved team performance. This will show that you can effectively lead the sales floor and contribute to the overall success of the store.
✨Prepare for Operational Questions
Since the position involves managing daily operations, expect questions about your experience with retail workflows and inventory management. Be prepared to discuss how you've handled operational challenges in the past and any systems or processes you've implemented to improve efficiency.
