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- Tasks: Support students with casework processes like complaints and appeals.
- Company: BIMM University is a creative hub for aspiring artists across the UK, Ireland, and Germany.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Join a vibrant community focused on creativity and student empowerment.
- Qualifications: Experience in student casework and strong communication skills are essential.
- Other info: We value diversity and encourage applications from underrepresented groups.
Student Caseworker – 6 Month Fixed Term Contract
At BIMM University, we\’re more than just an educational institution; we\’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
The Student Caseworker is a pivotal role supporting the implementation of key student casework processes, including complaints, academic appeals, disciplinary cases, and procedural appeals. You\’ll be the first point of contact for enquiries, helping students and staff navigate university regulations with professionalism, empathy, and clarity.
Working closely with the Casework and Quality Compliance Manager, you\’ll ensure all cases are handled in line with university policies and external guidance, delivering a high-quality and student-focused service across BIMM University and our partner institution, MetFilm School.
What You’ll Do:
• Act as the initial point of contact for student casework enquiries.
• Manage the submission and processing of student complaints, appeals, and disciplinary cases.
• Apply and implement casework policies and escalate matters as appropriate.
• Provide advice and guidance to staff on casework procedures.
• Support the review and enhancement of casework processes to improve student experience.
• Liaise with external bodies such as the Office of the Independent Adjudicator (OIA).
• Maintain accurate and timely records and contribute to casework reporting.
• Service university committees and contribute to committee documentation.
• Represent the QARC team and deputise for the Casework and Quality Compliance Manager when required.
What You’ll Bring:
• Experience working in student casework within a higher education environment.
• Strong written communication and case-handling skills.
• Working knowledge of the OIA Good Practice Framework.
• Excellent administrative and IT skills, including committee servicing.
• Exceptional attention to detail and organisational ability.
• Ability to manage multiple deadlines and work independently.
• Strong interpersonal skills with a collaborative, professional approach.
• A flexible, solutions-focused mindset and commitment to timely problem-solving.
For the full job description please clickhere.
Why BIMM University?
We are a values led organisation, meaning our core values underpin all that we do:
In addition to joining a committed and dedicated team, you will have access to:
•25 days holiday per year (FTE)
•SMART pension
•A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore a ll successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
Student Caseworker – 6 Month Fixed Term Contract
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Student Caseworker – 6 Month Fixed Term Contract employer: BIMM British and Irish Modern Music Institute
Contact Detail:
BIMM British and Irish Modern Music Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Caseworker – 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with BIMM University's values and mission. Understanding their commitment to creativity and student empowerment will help you align your approach during interviews and discussions, showcasing how you can contribute to their vibrant community.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide valuable insights into the day-to-day responsibilities of a Student Caseworker and help you understand the specific challenges they face, allowing you to prepare thoughtful questions for your interview.
✨Tip Number 3
Brush up on your knowledge of the OIA Good Practice Framework. Being well-versed in this framework will not only demonstrate your expertise but also show your commitment to maintaining high standards in student casework, which is crucial for this role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle multiple deadlines. The role requires strong organisational abilities, so showcasing your relevant experiences will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Student Caseworker – 6 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Student Caseworker. Familiarise yourself with the key processes involved in student casework, such as complaints and appeals, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in student casework or similar roles within higher education. Be specific about your achievements and how they relate to the requirements listed in the job description.
Demonstrate Communication Skills: Since strong written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents logically to showcase your communication abilities.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully managed multiple deadlines or resolved complex issues in the past. This will demonstrate your solutions-focused mindset and ability to work independently, which are essential for the position.
How to prepare for a job interview at BIMM British and Irish Modern Music Institute
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Caseworker. Familiarise yourself with student casework processes, including complaints and appeals, as well as the importance of empathy and professionalism in this role.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated complex information or resolved conflicts. This will demonstrate your ability to handle enquiries professionally.
✨Familiarise Yourself with Relevant Policies
Research BIMM University's policies and the OIA Good Practice Framework. Being knowledgeable about these guidelines will show your commitment to upholding university standards and your readiness to implement casework policies effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and find solutions under pressure. Highlight your flexible, solutions-focused mindset, as this is essential for managing multiple deadlines and supporting students effectively.
