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- Tasks: Help families arrange and prepare funeral services with compassion and professionalism.
- Company: InvoCare is a leading funeral service provider across Australia, New Zealand, and Singapore.
- Benefits: Enjoy flexible working options, birthday leave, and access to wellbeing programs.
- Why this job: Make a meaningful impact by supporting families during difficult times in a caring environment.
- Qualifications: Customer service experience is preferred; empathy and professionalism are essential.
- Other info: Opportunities for career progression and personal growth in a supportive team.
The predicted salary is between 24000 - 42000 £ per year.
Have you considered a career helping people and families through a difficult time in their life?
You may not have considered this industry before, but we provide essential services to families across Australia, New Zealand and Singapore as they celebrate the lives of their loved ones. Working with InvoCare is truly a unique and rewarding opportunity, you will:
- Work with incredibly committed and caring people in a PURPOSE driven organisation.
- Experience the PRIVILEGE of honouring life and serving families in everything we do.
- Have a strong sense of PRIDE in the work you do each day.
- Access career PROGRESSION…. over 20% of our roles are appointed from within
- Demonstrate your POTENTIAL as you achieve your goals and targets and grow with us
- Access birthday, paid parental leave and all of our other benefits programs (Thrive salary packaging, Thrive purchasing power etc.)
W.D. Rose Funerals is part of InvoCare, a funeral industry leader which operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
As a full or part time Arranger Conductor, your working career could mean a whole lot more serving families in your local community to arrange and prepare all aspects of the funeral service for their loved one. This role will offer you new life skills, personal growth and development, the opportunity to earn qualifications and progress your career in a personally rewarding industry.
Duties of an Arranger Conductor include:
- Plan, coordinate and implement all aspects of the funeral service for a family and inform them with the various options available to honour their loved one.
- Work closely with the family from first contact to guide them through what is required and respond to their requests with service options and solutions
- Implement the funeral plan on the day, direct the team and provide support and guidance for the family
About you:
- You are looking for a fulfilling career path with supportive management to help you succeed
- Have strong customer service ethos and pride yourself on service delivery, problem – solving and customer satisfaction
- Have a professional attitude, have empathy and compassion towards people
- Be at ease working with grieving families and the deceased
- Have a sense of fulfillment in helping families in their grief whilst maintain composure and professionalism
- Have experience in customer service, aged care, hospitals, not-for-profit, event management and other care industries are beneficial, however not essential
- Possess a full, unrestricted, driver’s license
Benefits of joining InvoCare:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
- Reward and recognition programs – we support your career growth and development with a focus on continuous improvement and learning
- Detailed, tailored induction and training programs to help you succeed
- Flexibility with either full or part time options to work around your lifestyle
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Great culture, with networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access to Thrive Wellbeing app & our Employee Assist Program (EAP)
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a meaningful difference and supports families in your community, click on apply and submit your application.
To learn more about careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
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Arranger/Conductor employer: Everi Pty
Contact Detail:
Everi Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arranger/Conductor
✨Tip Number 1
Familiarise yourself with the funeral industry and its practices. Understanding the nuances of how funerals are conducted and the emotional support families need can set you apart during interviews.
✨Tip Number 2
Network with professionals in the industry. Attend local events or workshops related to funeral services to meet people who can provide insights and potentially refer you to job openings.
✨Tip Number 3
Demonstrate your empathy and customer service skills in conversations. When discussing your interest in the role, share personal experiences that highlight your ability to connect with others during difficult times.
✨Tip Number 4
Research InvoCare's values and mission. Tailor your discussions to reflect how your personal values align with their commitment to serving families, which can resonate well with hiring managers.
We think you need these skills to ace Arranger/Conductor
Some tips for your application 🫡
Understand the Role: Before applying, take time to understand the responsibilities of an Arranger/Conductor. Familiarise yourself with the duties and the emotional support required in this role, as it involves working closely with grieving families.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, care industries, or event management. Emphasise any skills that demonstrate empathy, professionalism, and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the sensitive nature of the work. Share personal anecdotes or experiences that showcase your compassion and commitment to service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a positive impression.
How to prepare for a job interview at Everi Pty
✨Show Empathy and Compassion
In this role, you'll be working with grieving families, so it's crucial to demonstrate your ability to empathise and connect with them. Share any relevant experiences where you've provided support or comfort to others in difficult situations.
✨Highlight Customer Service Skills
Since the position requires a strong customer service ethos, be prepared to discuss your previous roles in customer service or related fields. Provide examples of how you've solved problems and ensured customer satisfaction in challenging circumstances.
✨Understand the Role's Responsibilities
Familiarise yourself with the duties of an Arranger/Conductor. Be ready to discuss how you would plan and implement funeral services, and how you would guide families through their options. This shows that you're serious about the role and understand its significance.
✨Demonstrate Professionalism
Maintaining composure and professionalism is key in this industry. Prepare to discuss how you handle stressful situations and maintain a professional attitude, especially when dealing with sensitive topics. This will reassure the interviewers of your suitability for the role.
