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- Tasks: Ensure a safe and clean environment in a busy shopping centre while patrolling and monitoring premises.
- Company: ABM is a leading provider of integrated facility solutions, enhancing spaces for over 100,000 team members globally.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, and discounts through our employee app.
- Why this job: Join a dynamic team, gain valuable experience, and contribute to a safer community while developing your skills.
- Qualifications: Must have excellent customer service skills and an SIA Door Supervisor Licence.
- Other info: Flexible shifts available, with opportunities for growth and development in a supportive environment.
LOCATION: Viking Shopping Centre
SHIFT PATTERN: Monday to Sunday 5 days from 7 between 1300-2200 and 2200-0700, 40 HOURS PER WEEK
PAY RATE: £13.00 per hour
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department atrecruitment@abm.com. We\’re here to help!
ROLE OVERVIEW AND PURPOSE
Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.
KEY RESPONSIBILITIES
• Ensure the cleaning standards within the Centre are of the highest thereby delivering a clean and safe environment for all visitors
• Ensure efficient recycling and waste management is carried out
• Maintain welfare facilities in good condition
• Liaise with all colleagues to ensure the smooth and efficient running of the Centre
• Cleaning car parks with mechanical sweeper and manually brushing edges and gutters
• To carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house
• Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager
• In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety, practices, and regulations to company/centre specifications
• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors
• Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence
• Monitoring and operating CCTV cameras including viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system
• Dealing appropriately and with courtesy individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site
• Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site
• Ensure all contractors have a valid permit to work, before commencing any works
• Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book
• Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations
• Deal with any spillages or litter within the mall and common areas
• To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines
• To undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team
REQUIRED SKILLS AND EXPERIENCE
• Excellent customer service
• Great communication skills
• Professional approach with sound judgement and integrity
• Remain calm under pressure
• Work well with others
• Flexible to cover holidays and sick leave
• Ability to follow instructions
QUALIFICATIONS
• SIA Door Supervisor Licence
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visitwww.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Dual Services Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Services Officer
✨Tip Number 1
Familiarise yourself with the Viking Shopping Centre and its layout. Understanding the environment you'll be working in can help you answer questions more confidently during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves interacting with the public, demonstrating your ability to handle various situations with professionalism will set you apart.
✨Tip Number 3
Prepare for situational questions related to security and emergency response. Think of examples from past experiences where you successfully managed similar situations, as this will showcase your problem-solving abilities.
✨Tip Number 4
Highlight your flexibility and teamwork skills. The job requires working various shifts and collaborating with colleagues, so be ready to discuss how you adapt to changing circumstances and work well with others.
We think you need these skills to ace Dual Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Dual Services Officer. Emphasise your customer service skills, communication abilities, and any previous roles in security or facility management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background makes you a suitable candidate for maintaining a safe and secure environment, and mention your SIA Door Supervisor Licence.
Highlight Relevant Skills: In your application, clearly outline your skills such as problem-solving, teamwork, and the ability to remain calm under pressure. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of a Dual Services Officer. Understand the importance of maintaining a safe environment and be ready to discuss how your skills align with these duties.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you successfully handled customer interactions, especially in challenging situations.
✨Showcase Your Communication Skills
Effective communication is key in this position. Be prepared to explain how you would communicate with colleagues and customers, especially during emergencies or when dealing with difficult individuals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to remain calm under pressure. Think of scenarios where you had to make quick decisions or manage conflicts, and be ready to share those experiences.
