Customer Support Administrator
Customer Support Administrator

Customer Support Administrator

Wakefield Full-Time 18400 - 20000 £ / year (est.) No home office possible
H

At a Glance

  • Tasks: Support advisers with scheduling appointments and client coordination in a dynamic environment.
  • Company: Join a well-established advisory firm focused on client satisfaction and team growth.
  • Benefits: Earn £23,000-£25,000, enjoy remote work options, and thrive in a supportive culture.
  • Why this job: Perfect for confident communicators who love multitasking and making a difference in client relations.
  • Qualifications: Ideal candidates are organised, proactive, and have experience in administrative or client-facing roles.
  • Other info: We value diversity and encourage applications from all backgrounds for a fair recruitment process.

The predicted salary is between 18400 - 20000 £ per year.

On behalf of our client, a well-established and client-focused advisory firm, we are currently seeking a Client Support Administrator to join their growing team. This is a fantastic opportunity for a confident communicator with excellent organisational skills who enjoys working in a fast-paced, phone-based environment. Role Overview: The successful candidate will play a key role in supporting administrators and advisers with appointment scheduling and client coordination. This is a varied position involving client interaction, third-party liaison, and administrative support for adviser meetings. Key Responsibilities: Booking client appointments on behalf of advisers via phone Communicating with third-party providers to handle ceding and administrative tasks Preparing documentation ahead of adviser meetings Providing general administrative and coordination support to the wider team Ideal Candidate Will Be: Confident and professional on the phone Organised, detail-oriented, and able to manage competing priorities Proactive with a strong team ethic Experienced in an administrative or client-facing support role (preferred but not essential) Package & Benefits: Salary between £23,000-£25,000 depending on experience Opportunity to work from home one day per week (10am-6pm shift) Supportive team culture and long-term development opportunities Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Customer Support Administrator employer: Huntress - Leeds

Join a well-established advisory firm that prioritises client satisfaction and employee growth. With a supportive team culture, flexible working options, and a commitment to diversity and inclusion, this role offers a rewarding opportunity for those looking to thrive in a dynamic environment while developing their skills in client support.
H

Contact Detail:

Huntress - Leeds Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Support Administrator

✨Tip Number 1

Familiarise yourself with the company and its services. Understanding their client-focused approach will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Practice your phone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence and refine your ability to handle various client situations.

✨Tip Number 3

Showcase your organisational skills by preparing examples of how you've managed competing priorities in past roles. Be ready to discuss specific instances where your attention to detail made a difference in your work.

✨Tip Number 4

Network with current or former employees of the firm if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.

We think you need these skills to ace Customer Support Administrator

Excellent Communication Skills
Organisational Skills
Attention to Detail
Proactive Approach
Client Coordination
Appointment Scheduling
Administrative Support
Ability to Manage Competing Priorities
Teamwork
Experience in Client-Facing Roles
Time Management
Problem-Solving Skills
Familiarity with Third-Party Liaison

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer support or administrative roles. Emphasise your organisational skills and any experience you have with appointment scheduling or client interaction.

Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your ability to work in a fast-paced environment and your proactive approach to teamwork.

Highlight Relevant Skills: In your application, specifically mention skills that align with the job description, such as being detail-oriented, managing competing priorities, and your confidence in phone communication.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Huntress - Leeds

✨Showcase Your Communication Skills

As a Customer Support Administrator, you'll be on the phone a lot. Make sure to demonstrate your confident and professional communication style during the interview. Practice clear and concise responses to common questions, and don't hesitate to ask for clarification if you need it.

✨Highlight Your Organisational Skills

This role requires excellent organisational abilities. Be prepared to discuss how you manage competing priorities and keep track of appointments or tasks. You might want to share specific examples from past experiences where your organisational skills made a difference.

✨Prepare for Scenario-Based Questions

Expect questions that assess how you would handle real-life situations in a client support role. Think about scenarios involving difficult clients or scheduling conflicts, and prepare your responses to show your problem-solving skills and proactive approach.

✨Research the Company Culture

Understanding the company's values and culture can give you an edge. Familiarise yourself with their client-focused approach and supportive team environment. This will help you tailor your answers to align with what they are looking for in a candidate.

Customer Support Administrator
Huntress - Leeds
H
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>