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- Tasks: Coordinate customer service issues and ensure timely resolutions.
- Company: Join a dynamic team in Manchester focused on exceptional customer experiences.
- Benefits: Enjoy a hybrid work model and gain valuable experience in customer service.
- Why this job: Be part of a supportive culture that values communication and problem-solving.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: This is a 9-month contract role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Our client is currently recruiting for a Customer Service Coordinator. Based in Manchester, the role will be on a 9 month contract and offers a hybrid working arrangement. ROLE Oversee the customer interface process relating to our business and business issues. Work closely with internal resources and customers to resolve issues. RESPONSIBILITIES Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions. Provide and coordinate outstanding customer service. Action and respond to all customer queries received via other internal depts. the company web site, telephone or e-mail Utilise the company CRM system to raise cases and actions Bring about product / service problem resolution by clarifying the customer\’s complaint, ascertaining the cause of the problem and expediting corrective actions Handle returns from customer (non-service related) and report back to customer through the appropriate channels Prepare report analysis of the previous day’s complaints received and deliver to the business Escalate issues to relevant department heads where necessary Work closely with Service department for any requirements, providing accurate and timely information. Participate in meetings with other business departments as required to ensure clarity of communication Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this. Ensure Quality team is aware of any problems or inaccuracies within company procedures Comply with all Company and HSE policies and procedures In addition to the above carry out any other duties in accordance with the business needs
Customer Service Coordinator employer: Cammach Bryant
Contact Detail:
Cammach Bryant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's CRM system before your interview. Understanding how to navigate and utilise it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer complaints. Be prepared to discuss specific examples of how you've resolved issues in the past, as this will demonstrate your ability to serve as a liaison effectively.
✨Tip Number 3
Research common trends in customer service challenges within the industry. Being able to discuss these trends during your interview will show that you understand the landscape and can contribute valuable insights.
✨Tip Number 4
Prepare to discuss your experience with report analysis. Highlight any previous roles where you’ve had to prepare or present reports, as this is a key responsibility in the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences where you acted as a liaison between clients and internal departments. Use specific examples to demonstrate your problem-solving skills and ability to handle customer queries effectively.
Showcase Communication Skills: Since the role involves coordinating with various departments and customers, make sure to showcase your strong communication skills in your application. Mention any experience with CRM systems or handling customer complaints to illustrate your capability.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Cammach Bryant
✨Know the Company and Its Values
Before your interview, take some time to research the company and understand its values. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss specific examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be sure to mention it during the interview.
✨Demonstrate Strong Communication Skills
As a Customer Service Coordinator, effective communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to showcase your ability to liaise between clients and internal departments.
