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- Tasks: Lead transformation projects to enhance customer experience for top brands.
- Company: Join a global IT consultancy known for innovative customer experience strategies.
- Benefits: Enjoy hybrid working, competitive salary, healthcare options, and bonuses.
- Why this job: Shape the future of customer interaction while working with cutting-edge technologies.
- Qualifications: 3+ years in contact centre transformation with strong communication skills required.
- Other info: Must pass security checks; ideal for strategic thinkers ready to make an impact.
The predicted salary is between 57000 - 85000 £ per year.
Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We\’re looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world\’s most recognisable brands. Contact Centre Transformation Consultant Hybrid Working (UK-based with travel to client sites as required) Full-time | Permanent Salary: £95,000 – £100,000 benefits, perks, health-care option and bonus! Client: Global IT Consultancy Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We\’re looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world\’s most recognisable brands. About the Role As a Transformation Consultant, you\’ll partner directly with clients across a range of industries to help them achieve their customer experience (CX) vision. You\’ll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact. In this role, you will: Lead client engagements: Take ownership of transformation projects, delivering against clearly defined milestones and success measures. Assess and optimise current-state operations: Identify gaps in process, systems, and technology, and make actionable recommendations. Design future-ready CX strategies: Drive efficiencies and improve experience by introducing automation, self-service, and omni-channel capabilities. Maximise tech investment: Advise on existing contact centre platforms (e.g. Zendesk, AWS) and recommend CCaaS solutions tailored to business needs. Support pre-sales: Contribute to RFI/RFP responses and collaborate on the development of client-specific solutions. What We\’re Looking For We\’re seeking someone who is both strategic and hands-on, with a strong grasp of the technologies and techniques shaping modern customer operations. You\’ll bring: A proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you\’ll need to pass Baseline Personnel Security Standard (BPSS) checks, including: Right to work verification A minimum of 3 years continuous employment history Criminal record check (Disclosure and Barring Service) Additional checks if you\’ve lived outside of the UK in the past 3 years Apply now and help build the future of customer experience
Contact Centre Consultant employer: 83zero Ltd
Contact Detail:
83zero Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience (CX) and contact centre operations. Being well-versed in current technologies and methodologies will help you stand out during interviews and discussions with our team.
✨Tip Number 2
Network with professionals in the CX and contact centre industry. Attend relevant webinars, workshops, or local meetups to connect with others and gain insights that could be beneficial for your role as a Contact Centre Transformation Consultant.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led transformation initiatives in previous roles. Highlighting measurable outcomes and your approach to overcoming challenges will demonstrate your capability to drive change effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses and show how you can contribute to our mission of transforming customer experiences.
We think you need these skills to ace Contact Centre Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre operations and transformation. Use specific examples that demonstrate your understanding of customer experience (CX) strategies and the technologies involved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transforming customer experiences. Mention your relevant skills, such as knowledge of automation tools and customer journey mapping, and explain how they align with the role.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements related to contact centre transformation. For instance, discuss how you improved KPIs or implemented successful CX strategies in previous roles.
Prepare for Security Checks: Since the role requires passing Baseline Personnel Security Standard (BPSS) checks, ensure you have all necessary documentation ready, including proof of your right to work and employment history.
How to prepare for a job interview at 83zero Ltd
✨Showcase Your CX Passion
Make sure to express your enthusiasm for transforming customer experiences. Share specific examples of how you've improved CX in previous roles, highlighting your understanding of contact centre operations.
✨Demonstrate Technical Knowledge
Be prepared to discuss the technologies and tools relevant to contact centres, such as Zendesk or AWS. Familiarise yourself with automation tools like chatbots and conversational AI, and be ready to explain how they can enhance customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past challenges you've faced in contact centre transformation and how you successfully navigated them, focusing on measurable outcomes.
✨Highlight Collaborative Skills
Since the role involves working closely with clients, emphasise your collaborative mindset. Share examples of how you've worked with teams or clients to achieve common goals, showcasing your excellent communication skills.
