Customer Service Executive - Danish Speaking

Danish speaking Customer Service Executive About the Role Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! My client is looking for a dedicated and proactive Customer Service Executive to join their growing team. In this role, you will play a key part in supporting customers, troubleshooting issues, and ensuring seamless engineer bookings. You will be the first point of contact for customers, providing expert guidance and top-tier service to ensure they get the best possible experience. This is a hybrid role, with the first few months based at their head office in Birmingham to ensure comprehensive training and integration into the team. After this period, you will have the flexibility to work remotely for part of the week. What You’ll Be Doing • Customer Support: Responding to customer queries related to a market-leading smart home device and mobile app. • Technical Assistance: Helping customers troubleshoot hardware and app-related issues, ensuring quick resolutions. • Incident Management: Managing customer interactions in the event of a leak alert, guiding them through the next steps. • Booking & Scheduling: Coordinating appointments with our expert engineer network, managing bookings, and handling payments where necessary. • CRM Management: Using internal systems to track customer interactions, collect key data points, and relay technical issues to the relevant teams. • Continuous Improvement: Providing feedback on customer journeys and device functionality to enhance overall service quality. What They\’re Looking For Essential Skills & Experience: • Fluent in Danish (both written and spoken). • At least 2 years’ experience in a technical customer support role. • Excellent customer management and communication skills. • Analytical mindset with problem-solving and troubleshooting abilities. • A proactive, positive attitude with a passion for innovation. What You Can Expect My client believes in fostering a supportive and engaging workplace culture where employees feel valued and empowered. Their team is driven by five key behaviours: • Dare to Care – Be known for your actions, support your colleagues, and maintain a positive attitude. • Do the Right Thing – Act with integrity, show respect, and deliver on promises. • Own It – Take responsibility, seek solutions, and turn challenges into opportunities. • Always Improve – Embrace change, contribute ideas, and strive for excellence. • Win Together, Trust Each Other – Share knowledge, collaborate, and value diverse perspectives. Additional Details • Location: Birmingham (Hybrid – first few months in-office for onboarding and training). • Reports To: Global Customer Services Manager. If you are ready to take on a role where your expertise and enthusiasm will make a real impact, apply today and be part of a team that’s changing the game in home protection technology! Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. #customerservice #contactcentreagent #danishspeaking #customerserviceexecutive #customerservicerepresentative #contactcentre #callcentre #representative #customerservicerep #contactcenter #contactcentre