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For Companies At a Glance
- Tasks: Join our team to provide top-notch support for a smart leak detection product.
- Company: We partner with insurers to innovate solutions that prevent costly home damage.
- Benefits: Enjoy a hybrid work model and the chance to make a real impact.
- Why this job: Be part of a dynamic team, solving problems and helping customers every day.
- Qualifications: Fluent in Danish with 2 years in technical customer support; tech-savvy and proactive.
- Other info: Diversity is valued here; we welcome all applicants and support reasonable adjustments.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client.\\nYou’ll support customers who use our client’s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service.\\nKey Responsibilities\\n * Respond to customer queries related to the product and app\\n * Manage customer interactions in the event of a leak alert\\n * Handle job bookings and take payments when required\\n * Schedule appointments and coordinate with the engineering team\\n * Use the CRM system to manage support tickets, track customer journeys, and escalate issues to the product or technical teams\\n * Communicate clearly and professionally with customers, colleagues, and management\\n * Provide insight and feedback on the customer experience and product functionality\\nNote: Fluency in Danish is essential for this role.\\nWhat We're Looking For\\nEssential Skills & Experience\\n * Minimum 2 years in a technical customer support role\\n * Strong verbal and written communication skills\\n * Experience supporting tech products in a customer-facing environment\\n * Confident working with Apple and Android operating systems\\n * Well-organised with strong problem-solving and analytical skills\\n * Positive, proactive, and solution-oriented approach\\n * Ability to troubleshoot effectively and follow structured procedures\\n * Naturally curious and innovative mindset\\nDesirable\\n * Knowledge of domestic plumbing and heating systems\\n * Experience working with insurance or financial services products\\nAdditional Details\\n * Location: Central Birmingham\\n * Work Model: Hybrid (upon successful completion of probation)\\n * Reports To: Global Customer Services Manager\\n * Direct Reports: None\\nArdour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\\nCandidates must be eligible to live and work in the UK.\\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.\\n#Customerservice\\n#insurance\\n#Opentowork\\n#Danish
Customer Service Executive - Danish Speaking employer: Ardour Associates Ltd
Contact Detail:
Ardour Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Danish Speaking
✨Tip Number 1
Brush up on your technical knowledge related to the leak detection product. Familiarise yourself with common issues and troubleshooting steps, as this will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your Danish communication skills, especially in a customer service context. Being able to convey complex technical information clearly in Danish will be crucial for this role, so consider role-playing scenarios with a friend or using language apps.
✨Tip Number 3
Research the company’s partnerships and the impact of their IoT product. Understanding how the device works and its significance in reducing water damage claims will allow you to engage more effectively with potential interviewers.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Executive - Danish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in technical support roles. Emphasise your fluency in Danish and any experience with tech products, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully handled customer queries or technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, as well as your ability to work with Apple and Android operating systems. These skills are essential for the Customer Service Executive position.
Show Enthusiasm for the Company: Research the company and mention in your application why you are excited about their IoT product and its impact on home insurance. This shows your genuine interest and aligns with their mission.
How to prepare for a job interview at Ardour Associates Ltd
✨Showcase Your Language Skills
Since fluency in Danish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or engage in conversation in Danish, so practice speaking and writing in the language beforehand.
✨Highlight Technical Experience
Make sure to discuss your previous experience in technical customer support roles. Be ready to provide examples of how you've successfully resolved technical issues, especially with products similar to the leak detection device you'll be supporting.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've had to troubleshoot problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills and proactive approach.
✨Familiarise Yourself with the Product
Research the client’s leak detection product and understand its features and benefits. Being knowledgeable about the product will not only impress the interviewers but also help you answer questions more confidently and accurately.
