Freight Forwarding General Manager

Job Summary Our prestige client has appointed Kenect to recruit a Freight Forwarding General Manager. In this role you will be responsible for leading, managing, and developing all operational and strategic activities related to freight forwarding-both import and export. This includes overseeing international and domestic transportation, customs compliance, customer service, team leadership, and profitability. The role ensures that the company delivers cost-effective and timely logistics solutions while complying with local and international laws and regulations. Key Responsibilities Operational Management: – Oversee all day-to-day freight forwarding operations (air, sea, road, and multimodal). – Ensure timely, efficient, and cost-effective movement of goods globally. – Coordinate with carriers, customs brokers, warehouses, and agents. – Ensure adherence to international trade regulations and compliance. Business Development & Strategy: – Develop and implement business strategies to grow freight forwarding business. – Identify new markets, clients, and service offerings to increase revenue. – Negotiate with suppliers, partners, and clients for best service terms. – Analyse market trends and customer needs to adjust business plans. Financial & Budget Oversight: – Manage P&L for the freight forwarding division. – Develop and monitor budgets, forecasts, and cost control measures. – Maximise profitability while maintaining service excellence. Leadership & Team Management: – Lead and mentor operations, sales, and support staff. – Set goals, monitor performance, and provide coaching and feedback. – Promote a culture of continuous improvement, customer focus, and accountability. Customer & Stakeholder Relations: – Serve as the escalation point for key accounts and service issues. – Build long-term relationships with clients and partners. – Ensure high levels of customer satisfaction and service quality. Compliance & Risk Management: – Ensure full compliance with international trade laws and customs regulations. – Implement and maintain health, safety, and environmental standards. – Oversee the integrity and accuracy of documentation and processes. Qualifications Education & Experience: – Logistics, Supply Chain, Business, or related field -Preferred not essential Minimum of 7-10 years of experience in freight forwarding, with at least 3-5 years in a senior management role. – Deep knowledge of global logistics, shipping, Incoterms, and customs procedures. Skills & Competencies: – Strong leadership, organisational, and decision-making skills. – Excellent negotiation and interpersonal abilities. – Proficient in freight software, ERP systems, and Microsoft Office. Key Performance Indicators (KPIs) – On-time delivery rate – Gross profit margin – Customer satisfaction score – Operational efficiency and cost control – Staff retention and team performance Kenect Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Kenect Recruitment Ltd is an Equal Opportunities Employer. NEINDIND Job Type: Full-time Pay: Up to £50,000.00 per year Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Work Location: In person Reference ID: MTH/333