Field Based IT Technician

Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, are looking for an IT Technician to join their team of professionals.

The successful candidate will manage clients on a day-to-day basis, visit clients on site to deliver exceptional IT support, and ensure all clients are up to date with their current IT licenses.

Please note, a crucial part of this role will be to travel to customer sites between Peterborough and London. As such, a full, clean UK driving licence is essential., * Work with the IT Sales Manager to provide customers with more supportable products

• Manage day-to-day interactions with clients including updating them regularly

• Ensure customers are up to date with relevant licenses and assets accordingly

• Visit and support customers in the London area to provide exception IT support

• Act as the primary point of contact for customer escalations

• Address complex issues in line with contractual requirements

Their ideal candidate will have strong 1st and/or 2nd line IT support experience; be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications; and have a polite, analytical, and customer-centre approach., * Be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications including Server 2008/2012/2016/2019/2022, Windows 10/11, and Office 2016/2019/365

• Experience using Microsoft Active Directory including 365 directory sync

• Office 365 administration and implementation experience is desirable

• Knowledge of VoIP Telephony, RMM systems, and automated ticketing systems is desirable

• Experience connecting and configuring routers, firewalls, and switches

• Have a polite and professional manner whilst always putting the customer first

• Experience solving issues from diagnosis to completion

• Possess a full, clean UK driving licence

For the position, they are offering a competitive salary of up to c£33,000 per annum D.O.E and a generous benefits package including fuel card, work mobile phone and laptop, a pension scheme, private medical provisions, and more!

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

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