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- Tasks: Manage customer queries and resolve issues with speed and professionalism.
- Company: Join a high-growth global consumer brand that values ambition and team spirit.
- Benefits: Enjoy uncapped bonuses, casual dress code, staff discounts, and free on-site parking.
- Why this job: This role offers variety, autonomy, and a chance to grow within an exciting company.
- Qualifications: 2+ years of customer service experience and strong communication skills required.
- Other info: Monday to Friday shifts with some weekend flexibility needed.
The predicted salary is between 30000 - 36000 £ per year.
Customer Service Specialist – Join a Global Brand in Growth Mode Location: Gloucestershire (On-site) | Salary: £30,000 – £36,000 + Performance-based UNCAPPED Bonus Type: Full-Time, Permanent Are you a customer-obsessed professional who thrives in a high-energy, fast-paced environment? Do you pride yourself on going the extra mile, solving problems with confidence, and delivering exceptional service experiences? If so, this could be your next big move. We’re working with an established, high-growth consumer brand with global reach to find a Customer Service Specialist who’s ready to take their customer care game to the next level. This is a hands-on, senior-level opportunity with lots of variety, autonomy, and progression on offer. What You’ll Be Doing: Managing customer queries across phone, email and messaging with speed, accuracy and professionalism Resolving issues calmly and effectively — even under pressure Taking ownership of complaints and courier issues from start to finish Maintaining and contributing to a five-star customer experience Handling data entry and service tracking to ensure service levels are consistently met Building long-term relationships with repeat customers and loyal fans You’ll Fit This Role If You: Have 2+ years’ customer service experience (retail, e-commerce, or product-based sector ideal) Are confident speaking to customers and resolving issues with maturity and professionalism Enjoy working in a fast-paced setting where every day is different Have strong written communication and attention to detail Want to join a company that values ambition, positivity and team spirit Perks & Benefits: Bonus scheme linked to performance Casual dress code Regular company events A real chance to grow with an exciting global brand Free on-site parking Staff discounts Working Hours: Monday to Friday – 8-hour shifts Some weekend flexibility required Interested? We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today! At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest
Customer Service Specialist employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during interviews and demonstrate that you’re a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experience where you successfully resolved customer issues. Highlighting these scenarios can showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 3
Research common customer service challenges in the retail or e-commerce sectors. Being knowledgeable about industry-specific issues can set you apart and show your proactive approach.
✨Tip Number 4
Practice your communication skills, especially in a fast-paced environment. Role-playing different customer interactions can help you feel more confident and prepared for the real thing.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in retail or e-commerce. Use specific examples that demonstrate your ability to handle queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the company's values of ambition, positivity, and team spirit. Be sure to include examples of how you've gone the extra mile for customers in the past.
Highlight Relevant Skills: In your application, emphasise your strong written communication skills and attention to detail. These are crucial for managing customer queries across various platforms and maintaining a five-star customer experience.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you resolved issues or went the extra mile for a customer, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios that may arise in customer service. Explain your thought process and how you would handle various situations calmly and effectively, showcasing your maturity and professionalism.
✨Emphasise Communication Skills
Strong written and verbal communication is key for a Customer Service Specialist. Practice articulating your thoughts clearly and concisely, and consider preparing a few examples of how you've successfully communicated with customers in the past.
✨Express Your Enthusiasm for the Brand
Research the company and its values before the interview. Show genuine interest in their products and services, and explain why you want to be part of their team. This will reflect your ambition and positivity, aligning with what they value in a candidate.
