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For Companies At a Glance
- Tasks: Assess housing benefits and council tax, negotiate debt repayments, and attend court for interviews.
- Company: Join a dedicated team focused on community support and financial recovery.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact in people's lives while gaining valuable experience in finance and customer service.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: Successful candidates will undergo an Enhanced DBS check.
The predicted salary is between 30000 - 42000 £ per year.
5 X Assessment and Recovery Officers Successful Candidate will be subject to an Enhanced DBS check Principal Duties and Responsibilities The post holder will specialise in one or more of the following areas: i. To accurately assess and determine entitlement to housing benefit and council tax support. ii. To accurately assess and determine liability to pay council tax and business rates. iii. To determine the appropriate method of enforcement for recovery of debt. iv. To negotiate repayment arrangements in order to achieve effective and sustainable recovery of debt. v. To attend Court to interview customers, explain process and make payment arrangements. • To deal with customer enquiries either face to face, by telephone or in writing • To maximise income and minimise loss
Assessment and Recovery Officer employer: Total Support Recruitment
Contact Detail:
Total Support Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment and Recovery Officer
✨Tip Number 1
Familiarise yourself with the latest regulations and policies regarding housing benefits and council tax support. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your negotiation skills, as this role involves discussing repayment arrangements with customers. Role-playing scenarios with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Prepare for potential court appearances by understanding the legal processes involved. Research common questions that may arise during interviews and think about how you would address them effectively.
✨Tip Number 4
Showcase your customer service skills by reflecting on past experiences where you've successfully handled enquiries or resolved issues. Be ready to share these examples during your discussions with us.
We think you need these skills to ace Assessment and Recovery Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an Assessment and Recovery Officer. Highlight your understanding of housing benefits, council tax support, and debt recovery in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills related to assessing entitlements and negotiating repayment arrangements. Use specific examples that demonstrate your expertise in these areas.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to maximising income and minimising loss. Mention any previous experience dealing with customer enquiries and how you handled them effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Total Support Recruitment
✨Know Your Legislation
Familiarise yourself with the relevant housing benefit and council tax support legislation. Understanding the legal framework will help you demonstrate your expertise and confidence during the interview.
✨Demonstrate Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated repayment arrangements or resolved disputes. This will showcase your ability to handle sensitive situations effectively.
✨Practice Customer Interaction Scenarios
Since the role involves dealing with customer enquiries, practice common scenarios you might face. Show that you can communicate clearly and empathetically, whether in person, over the phone, or in writing.
✨Be Ready for Court Procedures
Brush up on court procedures related to debt recovery. Being able to discuss how you would approach attending court and interviewing customers will highlight your readiness for the responsibilities of the role.
