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- Tasks: Coordinate projects to enhance customer experience and streamline business processes.
- Company: Join a leading housing provider in Macclesfield with ambitious growth plans.
- Benefits: Enjoy 29+ days holiday, flexible working, and a generous pension scheme.
- Why this job: Be part of a dynamic team focused on meaningful change and customer satisfaction.
- Qualifications: Experience in project coordination and strong communication skills are essential.
- Other info: Work in a modern office with a supportive culture and ongoing training opportunities.
The predicted salary is between 26400 - 39600 £ per year.
Project Co-ordinator – Customer Improvement and Business Change Macclesfield £33,000 per annum Hours: Full-time 37 hours per week Contract: Permanent Closing Date: Wednesday 23rd July 2025 We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We are pleased to announce we now have an exciting vacancy for a Project Co-ordinator to support the delivery of strategic and operational change programmes across the Organisation, with a focus on improving customer experience and business processes. Working as part of a newly formed team, you will work with service teams to map current processes and customer journeys, coordinate project activities, and monitor progress using tools such as MS Project. You will play a key role in enabling service improvements, increasing efficiency, and ensuring that customers and staff are at the heart of every change initiative. The successful candidate will have experience of working as a project co-ordinator or similar, with experience of supporting business change and transformation. In addition, you will have excellent communication, organisation and attention to detail skills, with the ability to manage multiple priorities. You will also be able to take a collaborative and proactive approach to problem-solving. The role comes with great benefits. We can offer you: * A minimum of 29 days holiday per year inclusive of Christmas shut down, (plus birthday leave and bank holidays). * Agile Working with the opportunity for Flexible working hours and home working * Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12% * Ongoing Training and development. * A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. * A state of the art modern office with a friendly working environment
Project Co-ordinator – Customer Improvement and Business Change employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Co-ordinator – Customer Improvement and Business Change
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like MS Project. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Research the organisation's current projects and initiatives related to customer improvement and business change. This knowledge will allow you to ask insightful questions and show your genuine interest in their work during the interview.
✨Tip Number 3
Prepare examples of past experiences where you've successfully coordinated projects or contributed to business change. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Project Co-ordinator – Customer Improvement and Business Change
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a project co-ordinator or in similar roles. Emphasise your skills in communication, organisation, and attention to detail, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the job description. Mention your experience in supporting business change and transformation, and how you can contribute to improving customer experience.
Showcase Relevant Tools and Techniques: If you have experience with tools like MS Project, be sure to mention this in your application. Highlight any specific projects where you successfully coordinated activities and monitored progress.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Peaks and Plains Housing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Project Co-ordinator, especially in relation to customer improvement and business change. Familiarise yourself with the key tasks mentioned in the job description, such as mapping processes and coordinating project activities.
✨Showcase Your Experience
Prepare to discuss your previous experience in project coordination or similar roles. Highlight specific examples where you've supported business change and transformation, focusing on how your contributions led to improved customer experiences or operational efficiencies.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, be ready to showcase your ability to convey information clearly and effectively. You might want to prepare a brief example of a time when your communication skills helped resolve a problem or improve a process.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team's current projects, the tools they use for monitoring progress, or how they measure success in customer improvement initiatives. It shows your genuine interest in the role and the organisation.
