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- Tasks: Manage calls, create patient files, and support clinical appointments in a mental health setting.
- Company: Join a dedicated team supporting mental health services in Downpatrick.
- Benefits: Enjoy weekly pay and annual leave while working 30 hours a week.
- Why this job: Make a difference in mental health while gaining valuable administrative experience.
- Qualifications: No specific qualifications required; just bring your enthusiasm and IT skills!
- Other info: Temporary contract with potential for extension; perfect for students seeking flexible work.
The predicted salary is between 25000 - 35000 £ per year.
Recruiting on behalf of our client.
Band 2 Clerical Officer within Mental Health Services
Location: Downpatrick
Hours: 30 Hours p/w Mon, Tues, Thurs & Fri 9am-5pm
Salary: £12.21-£18.32
Contract: Temporary Up to 6 months (potential for extension)
Duties:
Duties and Responsibilities:
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Covering telephone reception and managing a high volume of calls, including challenging or sensitive calls.
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Monitoring the CCG for incoming referrals daily.
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Following ISO procedures for referral management.
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Creating CMHT patient files with referral paperwork and allocating patient numbers (paper files are no longer used in Lisburn).
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Ensuring files are available for clinical appointments.
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Formatting, printing, and forwarding outcome letters to GPs and other relevant HCPs.
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Photocopying and maintaining patient information leaflets.
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Importing documents (e.g., re-assessments, prescriptions) on Maxims.
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Allocating routine appointments on the calendar and Maxims.
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Covering reception and sending prescriptions to GPs.
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Maintaining and archiving patient files.
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Covering MHAC Band 3 duties for annual and sick leave.
Interested?
Apply now via Jobs NI or contact Total Care Recruitment directly for further details.
Skills:
IT Microsoft Reception Duties Admin Clerk Admin Duties Administrative Clerical
Benefits:
Annual Leave Weekly Pay
Administrator employer: Total Care Recruitment
Contact Detail:
Total Care Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Maxims. Having a solid understanding of how to use this system will give you an edge during the interview.
✨Tip Number 2
Practice handling challenging calls by role-playing with a friend or family member. This will help you feel more confident and prepared for the high volume of sensitive calls you'll encounter in the role.
✨Tip Number 3
Research the Mental Health Services in Downpatrick to understand their operations and challenges. This knowledge will allow you to demonstrate your genuine interest in the role and the organisation during your interview.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the specific duties and responsibilities of the Administrator position. Highlight key skills such as IT proficiency, reception duties, and administrative tasks that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in administrative roles, particularly in mental health services or similar environments. Emphasise your ability to handle sensitive calls and manage high volumes of communication.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for this position. Mention your familiarity with ISO procedures, document management, and any experience with systems like Maxims, as these are crucial for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for an administrative role.
How to prepare for a job interview at Total Care Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Administrator in Mental Health Services. Familiarise yourself with tasks like managing calls, handling referrals, and using software like Maxims. This will help you answer questions confidently and show your genuine interest in the position.
✨Demonstrate Your Communication Skills
As you'll be dealing with a high volume of calls, it's crucial to showcase your communication skills during the interview. Practice articulating your thoughts clearly and consider discussing any previous experiences where you've successfully managed challenging conversations.
✨Highlight Your IT Proficiency
Since the role involves using various IT systems, be prepared to discuss your experience with Microsoft Office and any other relevant software. If you have experience with document management systems or similar tools, make sure to mention that as well.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing sensitive calls or prioritising tasks. Think of examples from your past experiences that demonstrate your problem-solving abilities and adaptability in a busy environment.
