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For Companies At a Glance
- Tasks: Manage warranty claims, collaborate with teams, and ensure customer satisfaction.
- Company: Wrightbus is a rapidly growing company focused on innovation and quality.
- Benefits: Enjoy a 4% bonus, life insurance, discounts, free parking, and flexible hours.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in the industry.
- Qualifications: Level 5 Award in Leadership and Management or equivalent, plus management experience.
- Other info: Early applications encouraged; potential for career progression and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Job Summary: As the Warranty Manager, you will play a crucial role in ensuring accurate and efficient handling of warranty claims, collaborating with engineering and service teams to identify recurring issues, and work to minimise warranty costs while maintaining customer satisfaction.
The position requires the ability to effectively oversee and guide the day-to-day warranty department operations, develop structured forecasts for warranty spend and measure performance against budget.
Conduct ongoing route cause analysis on warranty claims and share with relevant stakeholders within the business.
Responsibilites: Ensure claims comply with company policies and manufacturer guidelines.
Investigate and resolve disputed or fraudulent warranty claims.
Identify technical issues.
Analyse warranty claims to spot trends and control costs.
Issue reports: Vehicle Life Warranty, Warranty by Parts, Vehicle Off Road status, Warranty Performance by Supplier.
Act as primary contact for warranty inquiries from dealers and customers.
Resolve escalated warranty disputes fairly and promptly.
Collaborate with Customer Service to improve warranty satisfaction.
Handle customer complaints on warranty issues.
Collaborate with service teams on relevant issues.
Communicate with customers on warranty technical fixes.
Report weekly to management on Warranty Performance and Defect Per Unit.
Prepare for and participate in ISO audits.
Manage and guide team to achieve company goals.
Develop, implement, and update warranty policies and procedures.
Sign off Technical Service Bulletins.
Monitor and join engineering/manufacturing failure analysis for root cause, process improvement, and customer response.
Oversee daily warranty operations: defects, costs, third-party costs, engineer timesheets.
Revise warranty manual to clearly define warranty items.
Generate risk register to track build trends and highlight predicted reliability issues.
Prepare agenda and join weekly product reliability/warranty meetings to address issues and share successes.
Track direct costs against budgets and forecasted spend for financial year and vehicle part lifetime.
Control and develop Parts Service systems to meet business needs, improve efficiency, and reduce non-value-added activity.
Manage warranty returns in line with dispatched material and assessed claims.
Collaborate with Quality Control and Production to identify improvements and solutions.
Work with Quality Control to highlight key manufacturing/engineering issues.
Work with Procurement to ensure timely availability of required parts.
The Requirements: Level 5 Award in Leadership and Management (or equivalent) and 3 years management/leadership experience in an Engineering or manufacturing role OR 5 years management/leadership experience in a similar role.
Experience analysing and resolving customer/supplier technical queries.
Demonstrate experience in engineering report writing, 8D methodologies and RCA.
Strong understanding of technical engineering methodologies.
Excellent organisational, planning and task management skills.
Financial awareness, including budgeting and cost estimation.
Proficiency in Microsoft Excel, PowerPoint, and project tracking tools.
Clear and confident communicator with strong leadership and interpersonal skills.
Proactive, solution-oriented mindset.
Ability to influence and manage stakeholders at all levels.
Strong presentation skills and high attention to detail.
Willingness to travel and stay overnight if required.
Flexibility to work outside normal hours to meet business demands.
The Benefits: 4% discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney s.
Free car parking Canteen Career progression Professional development Flexitime #wbstaff
Warranty Manager employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager
✨Tip Number 1
Familiarise yourself with warranty management processes and industry standards. Understanding the specific requirements of warranty claims and how they align with company policies will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field of warranty management. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Wrightbus.
✨Tip Number 3
Prepare to discuss your experience with 8D methodologies and how you've applied them in past roles. Being able to articulate your problem-solving skills and technical knowledge will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research Wrightbus and their recent developments. Showing that you understand their business model and challenges will help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Warranty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Warranty Manager position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your management experience, technical skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle warranty claims and lead teams.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your problem-solving skills, ability to manage teams, and familiarity with warranty processes. Make sure to connect your background to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Warranty Manager role.
How to prepare for a job interview at Wrightbus
✨Know Your Warranty Policies
Familiarise yourself with the company's warranty policies and procedures. Understanding the guidelines will help you answer questions confidently and demonstrate your ability to ensure compliance in your role.
✨Prepare for Technical Questions
Expect to be asked about technical issues related to warranty claims. Brush up on your engineering knowledge and be ready to discuss how you've previously resolved similar issues or analysed claims trends.
✨Showcase Your Leadership Skills
As a Warranty Manager, you'll need to lead a team effectively. Be prepared to share examples of how you've managed teams, developed policies, and guided projects to success in your previous roles.
✨Demonstrate Financial Acumen
Since the role involves budgeting and cost estimation, be ready to discuss your experience with financial management. Highlight any relevant tools or methodologies you've used to track costs and improve efficiency.
