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For Companies At a Glance
- Tasks: Help customers navigate financial challenges and provide tailored support.
- Company: Join a well-respected banking organisation known for its positive culture.
- Benefits: Enjoy hybrid working options, a competitive salary, and a supportive team environment.
- Why this job: Make a real impact by assisting customers in need while building a rewarding career.
- Qualifications: Experience in customer service or financial services, especially with vulnerable clients.
- Other info: Full-time role with a Monday to Friday schedule; apply now to join a dynamic team!
The predicted salary is between 25000 - 35000 £ per year.
Overview
Honeycomb is delighted to be working in partnership with a well-respected Banking Institution to recruit a Senior Customer Advisor for their expanding team. This is a full-time, permanent role based in Belfast City Centre, offering an excellent opportunity to build a career within a bank renowned for its supportive culture and long-standing employee retention.
The Role
As a Senior Customer Advisor, you will act as the first point of contact for customers experiencing financial challenges. Your role will focus on delivering effective support by:
- Engaging with customers to fully understand their financial position
- Making informed decisions that best support individual needs
- Building sustainable solutions that balance customer and bank requirements
- Directing customers to relevant third-party services, such as debt advice or financial guidance, when additional support is required
- Reviewing and maintaining support plans to reflect customers\\\’ current circumstances
- Assisting customers with debt management solutions where appropriate
The Person
- Previous experience in customer service or financial services
- Skilled in handling sensitive or challenging conversations with vulnerable customers
- Ability to develop strong and lasting customer relationships
- A proactive, empathetic, and solutions-focused approach
Package / Benefits
- Permanent, full-time role: Monday to Friday, 9 am – 5 pm
- Hybrid working is available following successful probation
- Competitive salary of £29,000 per annum
How to Apply
Please submit your CV through the application link provided. For a confidential discussion about this position, contact Cora Montgomery at .
If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.
Honeycomb is dedicated to ensuring equal opportunities for all applicants.
Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.
Skills:
Senior Advisor Customer Service Advisor Banking Advisor Vulnerable Support Belfast Collections and Arrears
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Senior Customer Advisor (Belfast City Centre) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Advisor (Belfast City Centre)
✨Tip Number 1
Familiarise yourself with the banking sector, especially around customer support for vulnerable clients. Understanding the specific challenges they face will help you demonstrate your empathy and knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial issues with potential customers.
✨Tip Number 3
Network with professionals in the banking industry, especially those who work in customer advisory roles. Attend local events or join online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Tailor your approach to reflect their values and show how your proactive attitude aligns with their commitment to customer service.
We think you need these skills to ace Senior Customer Advisor (Belfast City Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Emphasise any previous roles where you worked with vulnerable customers or handled difficult conversations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of supporting customers in financial difficulty. Use specific examples from your past experiences to demonstrate your skills.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as relationship building, proactive attitude, and ability to make appropriate decisions. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Advisor. Familiarise yourself with the key tasks, such as supporting customers in financial difficulty and working with vulnerable individuals. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous customer service or financial services experience. Highlight specific examples where you've successfully handled difficult conversations or supported vulnerable customers. This will show that you have the necessary skills for the role.
✨Demonstrate Empathy
Since the role involves working with customers facing financial difficulties, it's crucial to convey empathy and understanding. Be ready to share instances where you've built strong relationships with customers and how you approached sensitive situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the support provided to employees. This not only shows your interest in the role but also helps you assess if the company aligns with your values and career goals.
