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For Companies At a Glance
- Tasks: Join our team to provide IT support and troubleshoot technical issues.
- Company: Be part of the Digital Services Department at Belfast City Hospital.
- Benefits: Enjoy weekly pay and a hybrid work pattern after training.
- Why this job: Gain valuable experience in a supportive environment with potential for extension.
- Qualifications: Degree in a computer-related subject and 1 year of relevant experience required.
- Other info: Full UK driving licence and access to a vehicle needed for site visits.
Two IT Service Desk Analysts urgently required to join the Digital Services Department team based in Belfast City Hospital, the Henry Murr Building.
This role will offer full-time hours working between 9am to 5pm, Monday to Friday with an hourly rate of £13.57. Initially the role will be on a temporary basis for 3 months with possibility of an extension based on job performance.
For the role candidates are required to hold a full UK driving licence with access to their own vehicle in order to complete regular site visits to complete various tasks.
Main duties will include working as a member of the Service Desk function for systems support, completing technical troubleshooting, ensuring that the appropriate technical solutions are applied, receiving and prioritising incoming requests, provide front-line support for hardware, software and network issues, communicate effectively with users to understand their issues and provide solutions, participate in routine maintenance activities, such as updates and patch management for software and system and monitor service desk performances.
What We Need From You
- Must have a degree or equivalent in computer related subject with a minimum of 1 year experience in the following areas
Knowledge in Data communications networks and TCP/IP
Working knowledge in Microsoft Office and Windows
Working knowledge in E-mail Services and Internet Access Configuration
Working knowledge of computer software and hardware - Must have 4 years working experience in above areas without qualification
- Full UK driving licence is required as well as access to own vehicle
What We Will Offer You
- Weekly pay
- Opportunity to work in the public sector
- Hybrid work pattern after training completed
The Next Steps
- Contact Ciaran Kearney in our Belfast Office on
- Email your CV to
First Choice is an equal opportunities employer
Skills:
system support technical troubleshooting routine maintenance effective communication system knowledge
IT Service Desk Analyst - Belfast employer: First Choice Selection Services Ltd
Contact Detail:
First Choice Selection Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Belfast
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Brush up on your knowledge of data communications networks, TCP/IP, and Microsoft Office, as these are crucial for the role.
✨Tip Number 2
Highlight any relevant experience you have in technical troubleshooting and system support during your conversations. Be prepared to discuss specific examples where you've successfully resolved issues or improved processes.
✨Tip Number 3
Since the role requires effective communication with users, practice articulating technical concepts in simple terms. This will help you demonstrate your ability to connect with non-technical users during interviews.
✨Tip Number 4
Make sure you have a full UK driving licence and access to your own vehicle ready for site visits. Being able to demonstrate your readiness for this requirement can set you apart from other candidates.
We think you need these skills to ace IT Service Desk Analyst - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, technical troubleshooting, and system maintenance. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the IT Service Desk Analyst role. Mention your degree, relevant experience, and your ability to communicate effectively with users.
Highlight Technical Skills: In your application, emphasise your knowledge of data communications networks, TCP/IP, Microsoft Office, and any other relevant software or hardware skills. This will show that you have the technical expertise needed for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Choice Selection Services Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with data communications networks, TCP/IP, and troubleshooting techniques. Highlight specific examples from your past roles where you successfully resolved technical issues.
✨Demonstrate Effective Communication
Since the role involves front-line support, practice explaining complex technical concepts in simple terms. Be ready to share instances where you effectively communicated with users to resolve their issues.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the main duties, such as system support and routine maintenance. Prepare questions that show your interest in these tasks and how you can contribute to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot hardware or software issues and be ready to explain your thought process and the steps you took to resolve them.
