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- Tasks: Join our team as a Customer Service Assistant, engaging with customers and providing top-notch service.
- Company: Progressive is a leading home-grown organisation known for its customer service excellence in Northern Ireland.
- Benefits: Enjoy competitive salary, generous holidays, health cash plan, and excellent training opportunities.
- Why this job: Be part of a supportive, inclusive culture that values teamwork and personal growth.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years in a customer-facing role.
- Other info: Opportunity to make a real difference in the community while developing your career.
The predicted salary is between 24000 - 36000 £ per year.
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
What will you be doing?
To provide excellent customer service to our members and administrative support to the branch.
About The Role
ROLE SPECIFIC
- Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society’s values;
- Build relationships with our Members;
- Maintain knowledge of our products;
- Operate branch systems;
- Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
- Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure, death of investors, non-personal accounts, NOR accounts and account amendments;
- Maintain knowledge of branch, investment and security procedures;
- Adhere to the Society’s Treating Members Fairly standards;
- Deal with enquiries face to face and over the telephone in a professional manner;
- Undertake various administrative duties including mortgage administration duties if / as required;
- Liaise with Head Office staff as required.
ROLE GENERIC
- Contribute to the achievement of the Society’s Corporate Plan.
- Participate in the day-to-day activities of the team and work effectively as a team member, ensuring that the highest standards of member service and work output are achieved.
- Keep abreast of the latest innovations and developments, relative to your remit.
- Ensure compliance at all times with Society, regulatory and statutory requirements.
- Help implement new practices, positively responding to change and make suggestions to drive continuous improvement.
- Meet performance measures and KPIs set for you and your team.
- Communicate in a timely and effective manner with members of your team and other parts of the business.
- Participate in training & development opportunities.
GENERAL
- Demonstrate the Society’s values in behaviours and actions.
- Produce the highest standard of work possible in accordance with the Society’s Policies, T&C Scheme, Conduct Rules, Codes of Practice and operational procedures.
- Comply with Information & Cyber Security controls as relevant to your day to day duties.
- Work safely as a member of a team to carry out Health & Safety working practices.
- Carry out any other function necessary for the smooth running of the branch / department.
- Key Benefits
- Competitive Salary
- Annual KPI Bonus Scheme
- Excellent pension with up to 20% employer pension contribution
- Life Assurance Scheme
- Group Income Protection
- Health cash plan with money back on dental, optical costs etc.
- Generous holidays – 25 days plus up to 12 Bank Holidays
- Day off for your birthday
- Holiday purchase scheme
- Excellent training and volunteering opportunities
- Wellbeing initiatives
Required Criteria
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
- Applicants should have at least 2 continuous years’ work experience in a customer-facing role
- Minimum 2 years’ cash handling experience
- IT literate and proficient in the use of Microsoft Office
- Excellent communication & numeracy skills
- A positive attitude to customer service
- The ability to work well as part of a team
- An enthusiastic and positive attitude to work
- Highly organised with the ability to work quickly and accurately
Desired Criteria
- Previous experience in a similar role in the banking/financial industry
Skills Needed
Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs
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Customer Service Assistant employer: Progressive Building Society
Contact Detail:
Progressive Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Progressive's values and mission. Understanding their commitment to customer service excellence and community support will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your previous customer-facing roles that demonstrate your ability to handle sensitive situations with empathy. This will be crucial in showing that you can provide the personal and caring service Progressive prides itself on.
✨Tip Number 3
Research common customer service scenarios in the banking or financial industry. Being able to discuss these during your interview will show your proactive approach and understanding of the challenges faced in this role.
✨Tip Number 4
Network with current or former employees of Progressive if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your ability to engage with customers empathetically and your familiarity with financial products, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and providing excellent customer service. Mention specific examples from your past experiences that demonstrate your skills in handling sensitive situations and achieving sales goals.
Showcase Your Teamwork Skills: Since the role requires working collaboratively, include examples of how you've successfully worked in a team environment. Highlight any instances where you contributed to team success or supported colleagues.
Highlight Relevant Qualifications: Ensure you clearly state your qualifications, especially your GCSEs in English and Maths. If you have any additional training or certifications related to customer service or finance, be sure to mention those as well.
How to prepare for a job interview at Progressive Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous customer-facing roles, as this aligns perfectly with Progressive's commitment to customer service excellence.
✨Demonstrate Empathy and Understanding
Given the sensitive nature of some customer interactions, it's crucial to showcase your ability to handle difficult situations with care. Prepare to discuss scenarios where you've dealt with vulnerable customers or challenging circumstances, highlighting your empathetic approach.
✨Familiarise Yourself with Progressive's Products
Before the interview, take the time to research Progressive's offerings and understand their services. Being knowledgeable about their products will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Emphasise Teamwork and Collaboration
Progressive values a collaborative work environment, so be ready to discuss your experiences working in teams. Highlight instances where you've contributed to team success and how you can bring that same spirit to the Customer Service Assistant role.
