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- Tasks: Be the first point of contact for customers, ensuring their needs are met with excellence.
- Company: Join Sysco, a leader in foodservice, dedicated to supporting cafes and restaurants across Ireland.
- Benefits: Enjoy flexible working, competitive salary, enhanced leave, and career progression opportunities.
- Why this job: Be part of a dynamic team shaping the future of foodservice while making a real impact.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunity to work in a brand-new facility with ongoing training and development.
The predicted salary is between 24000 - 36000 £ per year.
Contact Centre Executive –
Belfast Sysco Ireland
Join Our Team at Sysco Exciting Opportunities Await
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.
- We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
- We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
- We deliver new thinking, technology and talent to our industry.
- We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big Syscos New Chapter in Northern Ireland
We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art Sysco Belfast facility at Nutts Corner, Co. Antrim.
This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.
New team members will initially be based at our Lisburn Depot on Hillhall Road, before relocating to our cutting-edge Belfast facility later this year.
Join Us and Grow Your Career
We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.
Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.
As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco keeping the customer at the heart of everything we do.
Be part of something bigger. Be part of Sysco.
Apply today
Sysco is an equal opportunity employer.
Summary:
If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
Key Accountabilities:
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customers awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements:
Essential
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
Desirable:
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
On Offer
- Flexible working possible – potential for hybrid / home working
- Competitive Salary
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Wellbeing Day
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well know brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Strong Career Progression Opportunities
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is a Equal Opportunity Employer.
Contact Centre Executive employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive
✨Tip Number 1
Familiarise yourself with Sysco's products and services. Understanding what they offer will not only help you in conversations with customers but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the types of interactions you'll have as a Contact Centre Executive, showcasing your ability to handle various customer situations effectively.
✨Tip Number 3
Network with current or former employees of Sysco on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and competitors. Being knowledgeable about the foodservice sector will allow you to engage more meaningfully with customers and show that you're proactive about your role.
We think you need these skills to ace Contact Centre Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Contact Centre Executive position. Tailor your application to highlight how your skills and experiences align with what Sysco is looking for.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience, particularly in customer service or similar roles. Use bullet points to outline your achievements and responsibilities, and ensure it is well-structured and easy to read.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully handled customer interactions in the past and demonstrate your understanding of Sysco's commitment to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Contact Centre Executive.
How to prepare for a job interview at Sysco
✨Show Your Customer-Centric Attitude
Sysco places a strong emphasis on customer service, so be prepared to discuss your approach to putting customers first. Share examples of how you've successfully resolved customer issues in the past and how you ensure a positive experience.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Sysco's products and services before the interview. Being able to discuss their offerings and how they can benefit customers will show your enthusiasm for the role and your commitment to learning.
✨Highlight Your Problem-Solving Skills
As a Contact Centre Executive, you'll need to tackle various challenges. Prepare to share specific instances where you've identified problems and implemented effective solutions, showcasing your proactive approach.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you build rapport with customers and colleagues alike during the interview.
