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- Tasks: Support Windows servers and provide 1st line assistance for IT issues.
- Company: Join Capita Technology & Software Solutions, a leader in digital transformation.
- Benefits: Enjoy competitive salary, 23-27 days holiday, and flexible working options.
- Why this job: Be part of a dynamic team with opportunities for growth and innovation.
- Qualifications: Customer support experience and basic IT knowledge required.
- Other info: Home-based role with occasional office travel; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
The Systems Engineer is responsible for monitoring the core IT and customer specific infrastructure and providing 1st level support for Windows server platform on On-premises and Cloud hosting. The team operates 24×7 including bank holidays.
Job title:
Systems Engineer
Job Description:
Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team.
Youll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.
Mainly, youll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.
What you will be doing:
Required for Support of Onshore Managed IT infrastructure – This is a shift based role working a rota of days and nights.
- Providing support for servers running Windows
Carrying out regular Operation system changes
Providing 1st line support for applications (web portals, IIS)
Reacting to client logged incidents and requests through Remedy
Customer support experience with a basic IT Technical understanding
Create Templates / Clones, create / delete Snapshots
3rd party vendor coordination for visit and troubleshooting
Assist team with daily Backup failures, System Recovery with Backups
Review Application logs
Exchange /Office365 Management and troubleshooting, Knowledge on Archival Solutions
What were looking for:
- Experience providing telephone and online customer support
Understanding of Windows
Solid background in IT support
Eligibility for Security Clearance
About Capita Technology & Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capitas businesses and clients. We work collaboratively with Capitas divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.
We create innovative technology and software solutions for Capitas clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capitas businesses and clients.
Whats in it for you?
- A competitive basic salary
23 days holiday (rising to 27) with the opportunity to buy extra leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Youll get the chance to follow your chosen career path anywhere in Capita.
Youll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capitas colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services from working collaboratively with Capitas businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. Youll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Were an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Location:
Belfast- Hillview House
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Systems Engineer employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMWare. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves providing customer support, practice your communication skills. Being able to explain technical issues clearly and concisely will be crucial when dealing with clients and their incidents.
✨Tip Number 3
Understand the shift work aspect of the role. Be prepared to discuss your flexibility regarding working nights and weekends during the interview, as this shows your commitment to the position.
✨Tip Number 4
Research Capita Technology & Software Solutions and their recent projects or innovations. Showing that you are informed about the company and its goals can demonstrate your genuine interest in the role and help you stand out.
We think you need these skills to ace Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Windows server support, cloud technologies like Azure, and any customer support roles you've held. Use keywords from the job description to align your skills with what Capita is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide 1st level support and your understanding of IT infrastructure. Show how you can contribute to their team.
Highlight Relevant Skills: When filling out your application, emphasise your technical skills related to Windows, Azure, and VMWare. Include any experience with incident management systems like Remedy, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in an IT support role.
How to prepare for a job interview at Capita resourcing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Systems Engineer, especially regarding Windows server support and cloud technologies like Azure. Familiarise yourself with the specific tasks mentioned in the job description, such as providing 1st line support and managing incidents through Remedy.
✨Showcase Your Customer Support Skills
Since the role involves customer interaction, be prepared to discuss your previous experience in providing telephone and online support. Highlight any specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to Windows operating systems, virtualisation (like VMWare), and Exchange/Office365 management. Be ready to answer technical questions or even troubleshoot hypothetical scenarios during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and opportunities for professional development within Capita Technology & Software Solutions. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
