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For Companies At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and streamline processes.
- Company: Join Charles Hurst, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salary, enhanced holidays, and access to health support 24/7.
- Why this job: Be a key player in driving service excellence and building lasting customer relationships.
- Qualifications: Experience in automotive aftersales, strong leadership skills, and a customer-first mindset required.
- Other info: Opportunities for career development and a supportive, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Sydenham Fast Fit Centre – Charles Hurst
Permanent, Full-Time
42 hours per week
Salary: Competitive Salary + Bonus!
An exciting opportunity has become available for a driven and talented leader to join our team as an Aftersales Manager for Charles Hurst Group for the Fast Fit Centre.
Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.
As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.
About the Role
As a key member of our operations team, youll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you\\\’ll ensure our brand remains the first choice for tyre and vehicle servicing.
What Youll Do
- Lead and support franchisees in achieving aftersales targets
- Implement and monitor service performance metrics (KPIs)
- Drive customer service excellence and satisfaction
- Identify and roll out best practices across locations
- Deliver training and coaching to aftersales teams
- Liaise with internal departments to support smooth operations
What Were Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to improve processes and results
- A customer-first approach and passion for service excellence
- Willingness to travel across franchise locations as needed
- Full UK driving licence
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and were committed to recognising the valuable contribution each person makes. Thats why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\\\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free Will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
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Aftersales Manager employer: Lookers Ltd
Contact Detail:
Lookers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive aftersales industry, especially in tyre services. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those involved in aftersales management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction and service performance in previous roles. Highlighting your achievements will showcase your capability to drive results as an Aftersales Manager.
✨Tip Number 4
Research Charles Hurst Group's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your understanding of their brand will set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Aftersales Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven experience in automotive aftersales or service management, particularly in the tyre industry if applicable. Use specific examples to demonstrate your leadership and customer service skills.
Showcase Your Skills: Clearly outline your strong leadership, coaching, and communication skills in your CV and cover letter. Mention any analytical abilities you possess that can help improve processes and results.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for service excellence and your customer-first approach. Make sure to express your enthusiasm for the role and the company, and explain why you would be a great fit.
How to prepare for a job interview at Lookers Ltd
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Aftersales Strategy
Familiarise yourself with the company's aftersales strategy before the interview. Be ready to discuss how you would implement and communicate this strategy effectively within the team to enhance customer satisfaction.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring service performance metrics, be prepared to discuss your experience with KPIs. Think of specific instances where you've improved processes or results through data analysis.
✨Emphasise Customer-Centric Approach
Highlight your passion for customer service excellence. Share stories that illustrate how you've built meaningful relationships with customers and how you plan to instil this approach within your team.
