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- Tasks: Provide essential support for individuals facing housing and domestic abuse challenges.
- Company: Join Spencer Clarke Group, a leader in connecting talent with rewarding career opportunities.
- Benefits: Enjoy a full-time role with a competitive referral scheme and expert career advice.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in customer support or social services is preferred but not mandatory.
- Other info: This is a temporary position lasting 3 to 6 months, with 37 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
We are assisting a Local Authority in the appointment of an experienced Customer Support and Advice Worker to join their Front Door Team in Middlesbrough. As a Customer Support and Advise worker you will play an essential part in providing fast, initial triage and short-term support to individuals with complex housing, homelessness, or domestic abuse needs-ensuring urgent cases are prioritised, assessed, and directed to the appropriate services, while supporting information gathering, reporting, and coordination across teams. you will be responsible for the following: Provide initial triage, short-term support, and referral for individuals with complex housing or domestic abuse needs. Respond to face-to-face, phone, and email enquiries in a timely and professional manner. Assist with admin tasks, including record-keeping, meeting coordination, and housing-related processes. Collaborate with internal teams and external partners to ensure coordinated, responsive support.Hit the apply button now and follow the steps Contact Leasha on (phone number removed) Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children\’s Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to £250* so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group.*T\’s & C\’s apply. Job Type: Full-time, Temporary Contract: length: 3/6 months Expected hours: 37 per week
Customer Support and Advice Worker employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Advice Worker
✨Tip Number 1
Familiarise yourself with the local housing and domestic abuse services in Middlesbrough. Understanding the resources available will help you demonstrate your knowledge during interviews and show that you're proactive about supporting individuals in need.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios where you respond to enquiries can help you feel more confident and prepared for the face-to-face and phone interactions you'll encounter in this role.
✨Tip Number 3
Network with professionals in the field of customer support and social services. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Be ready to discuss your experience with record-keeping and administrative tasks. Prepare examples of how you've successfully managed documentation and coordination in previous roles, as these skills are crucial for the position.
We think you need these skills to ace Customer Support and Advice Worker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support and Advice Worker position. Tailor your application to highlight relevant experience in triage, support, and collaboration.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer support, particularly in housing or domestic abuse contexts. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle complex cases.
Write a Strong Cover Letter: In your cover letter, express your passion for helping individuals in need and your understanding of the challenges they face. Provide specific examples of how you've successfully managed similar situations in the past and how you can contribute to the Front Door Team.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Spencer Clarke Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Support and Advice Worker. Familiarise yourself with the key tasks such as triaging cases, providing short-term support, and collaborating with teams. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role involves responding to enquiries via various channels, be prepared to discuss your communication style. Share examples of how you've effectively handled face-to-face, phone, and email interactions in previous roles, especially in challenging situations.
✨Highlight Relevant Experience
If you have experience dealing with complex housing or domestic abuse cases, make sure to highlight this. Discuss specific instances where you provided support or referrals, as this will show your capability to handle the demands of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, the types of cases you might encounter, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
