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- Tasks: Join a dynamic team managing incidents and service requests in IT support.
- Company: Be part of a fast-growing technology services provider focused on excellence.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in customer service.
- Qualifications: ITIL Foundation Certification and some experience in IT customer support preferred.
- Other info: Must be eligible for Security Clearance with 5 years UK residency.
The predicted salary is between 23280 - 34520 £ per year.
Customer Service Representative – IT Services
Corsham
12 month fixed term contract – £29,000
An exciting opportunity has arisen for a technology-focused Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You\’ll be part of a supportive, dynamic team handling incident management, change coordination, and operational reporting.
Key Responsibilities:
- Log and manage incidents and service requests, ensuring full and accurate documentation
- Assess and confirm priority levels, ensuring information is complete and up to standard
- Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
- Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance, and service interruptions
- Coordinate scheduled and ad-hoc service tasks in line with operational priorities
- Support reporting and change management processes
- Contribute to monthly reviews, performance reports, and service metrics tracking
- Collaborate with various internal functions to deliver contracted and ad-hoc managed services
- Escalate service concerns promptly and maintain consistent productivity
Requirements:
- ITIL Foundation Certification is highly desirable
- Some experience in a service desk or IT customer support environment
- An understanding of service desk procedures and ticketing systems
- Enthusiastic and self-motivated with a genuine interest in service delivery
- Strong communicator with professional telephone and written skills
- Excellent problem-solving skills and ability to stay calm under pressure
- Familiarity with change control and operational data centre tasks is an advantage
Monday – Friday (09:00 – 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).
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Customer Service Representative employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with ITIL principles, as having an ITIL Foundation Certification is highly desirable for this role. Brush up on your knowledge of service desk procedures and ticketing systems to demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer service situations in the past. This will help you stand out as someone who can stay calm under pressure and effectively resolve issues.
✨Tip Number 3
Research the company’s services and recent projects to engage in meaningful conversations during your interview. This shows your genuine interest in the role and helps you connect with the team’s goals and values.
✨Tip Number 4
Prepare to discuss your communication skills, especially in a technical context. Be ready to explain how you would communicate updates to both internal teams and external stakeholders, as effective communication is key in this position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Use keywords from the job description, such as 'incident management' and 'service delivery excellence', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific experiences that relate to the responsibilities listed in the job description, such as handling incidents or communicating with stakeholders.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, like problem-solving, communication, and familiarity with ticketing systems. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Service Representative.
How to prepare for a job interview at Context Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to service excellence.
✨Familiarise Yourself with ITIL Concepts
Since an ITIL Foundation Certification is highly desirable, take some time to brush up on ITIL principles and terminology. Being able to discuss these concepts confidently will show that you understand the framework and can apply it in a service desk environment.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, such as managing incidents or communicating with stakeholders. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Strong Communication Skills
As a Customer Service Representative, effective communication is key. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer, showing your interest in the role and the company.
