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- Tasks: Join a friendly team to deliver top-notch customer service and resolve queries.
- Company: A supportive workplace in Exeter, focused on excellent customer experiences.
- Benefits: Enjoy 30 days holiday, free parking, monthly bonuses, and fun staff events.
- Why this job: Perfect for those who love communication and want to make a difference in customer satisfaction.
- Qualifications: Strong written and verbal communication skills; IT literacy is essential.
- Other info: Immediate start available; flexible temp-to-perm options.
The predicted salary is between 25074 - 25074 £ per year.
Customer Servicer Administrator – Exeter – Permanent or Temp to Perm – £25,074, Monthly Bonus, Immediate Start, 37.50 hours a week, Mon to Fri, 8.30 to 4.30 and 3.30 finish on Fridays. Office Based role with the following benefits: 30 Days holiday Free Parking Share Saver Scheme Contributory Pension Scheme Staff Xmas Party and Summer BBQ Monthly Bonus Scheme To work in a small and friendly Team providing an Excellent Customer Experience by providing Excellent Customer Service. Strong, Confident, Friendly communicator both Written and Oral, as dealing with customers that may have an enquiry, query regarding an order or pricing, delivery or unpaid invoice. Also to engage with internal department to resolve issue and to ensure all orders and correct and on time. I.T Literate as all orders, client information and Payment details are entered correctly when creating new client accounts. Microsoft Office and will train on their CRM system. To find out more please call Jackie Carson on (phone number removed) or send your CV to (url removed)
Customer Service Administrator employer: Elite Recruitment Solutions
Contact Detail:
Elite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews or discussions, showcasing that you understand and can embody their approach to excellent customer service.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role requires strong interaction with customers and internal teams, practice articulating your thoughts clearly and confidently to demonstrate your suitability for the position.
✨Tip Number 3
Get comfortable with Microsoft Office and any CRM systems you might encounter. If you have experience with similar software, be ready to discuss it, as this will show your readiness to adapt quickly to their systems.
✨Tip Number 4
Prepare examples of how you've handled customer queries or resolved issues in the past. Having specific scenarios ready will help you illustrate your problem-solving skills and ability to provide excellent customer service.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you dealt with customer inquiries or issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Highlight IT Skills: Since the role requires IT literacy, mention your proficiency with Microsoft Office and any experience with CRM systems. If you have examples of how you've used technology to improve customer service, include those.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Elite Recruitment Solutions
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently, both verbally and in writing. Consider sharing examples of how you've successfully handled customer queries in the past.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, brush up on your skills before the interview. You might be asked about your experience with Excel or Word, so be ready to discuss how you've used these tools in previous roles.
✨Understand the Company Culture
Research the company and its values to understand what they prioritise in their customer service approach. This will help you align your answers with their expectations and show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you resolved issues or improved customer satisfaction, and be ready to share these during the interview.
